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Microsoft channel is not compatible with markets

Microsoft channel is not compatible with markets

RIISE
Visitor
2 0 0

Hello,

 

I'm getting this issue - This app is not compatible with Markets, which may affect how some features work and lead to incorrect behavior. Contact Microsoft Channel for more information.

 

whenever I'm trying to install the microsoft channel app for connecting the bing product feeds, 

FYI - my store is based in Australia, and we sell only domestically (not worldwide), so the markets settings are added accordingly.

 

Please help me to resolve the issue.

Replies 3 (3)

CodingFifty
Shopify Partner
1102 161 190

Hey! @RIISE,

 

You're seeing the "This app is not compatible with Markets" warning because the Microsoft Channel app currently has limited compatibility with Shopify's Markets feature. Even though your store only sells in Australia, the presence of multiple markets or specific market settings may trigger this warning. To resolve it, ensure only one market (Australia) is active under Settings > Markets, and remove or disable any additional markets. If the issue persists, contact Microsoft Channel support directly, as they may need to adjust settings on their end to support your market configuration.

Coding Fifty || Shopify Partner
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RIISE
Visitor
2 0 0

Hi,
Thank you for reverting

 

I've made sure the settings of market is only set to Australia, and shipping rates & carries are also with respect to Australian location,

 

But I'm still facing the same issue.

Bundler-Manuel
Astronaut
1195 55 141

Hey there @RIISE  to my knowledge, the Microsoft channel doesn’t work with all locations so I think you would need to specify in your settings for it to only be in Australia.

Emmanuel
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