Minta refund

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I used the Minta free week trial with no issues. I loved it. My account was charged the full year fee at the end of the trial, and then, issues started. I started getting posts shared on my social media where the description and picture did not match. I was having to go in and delete them manually. I reached out to Minta support and they said send them an example. I did that. Then, they didn't post for a few days on my account. When they started posting again, I assumed the issue was resolved. Then, they stopped posting at the requested times. I looked in the settings and had the option to cancel my subscription, so I did that. After the free trial, I used MAYBE 3 weeks and that includes the times that were useless with incorrect information. Minta is refusing to refund me and I no longer have access to services in the app and they are no longer posting for me. Is this common for this company? Why would they charge me for over 11 months without providing services? And if they are not providing services for 11 months, why would they not do a partial refund? Can shopify support help with this at all?

Replies 2 (2)
Shopify Staff
Shopify Staff
1217 312 201

Hey, @Magnoliahoney! Welcome to Shopify Community!


I'm sorry to hear about your experience with the third-party app, Minta. While refunds are solely decided by the app developers, I understand the situation you're in doesn't seem fair. We'd love to investigate and see if there's anything that can be done to have a refund approved in this case. Please go ahead and visit our support page to create a support ticket and get in touch with our support team. They'll continue assisting you with this. Please note you'll need to log in and select or enter a topic of concern before you can reach our support team.


If you want to look at app alternatives, here's a list of similar apps that can automate social media posts:



I hope that helps! If you need assistance with anything else, don't hesitate to create a new post!

Summer | Social Care @ Shopify 
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avoid Onollo. You will run into the same types of issues with them