My stock goes to 0 due to third party app installed

[Nat527]

Hi

i recently signed up to a fullfilment centre and they installed there own app to automate orders and I noticed after a week or so my stock turned to 0, I then removed the app and restocked my products but it still seems to randomly take some products to 0.

If anyone knows what might of happened or how I can solve this will be great. 

[JoesIdeas]

I would first contact the app, they'll have the best advice if they were the cause.

If it was an embedded Shopify app and you uninstalled it, it no longer has access. So another thing you can check is the inventory history (in the product page, inventory section click "Adjustment history"), that might give you some clues on what's happening and how to stop it.

[flareAI]

Hello @Nat527,

Greetings from the flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot! I am Gina, and I am here to help.

Here are some alternative suggestions and steps you can take to address the problem.

* Syncing problems

It's possible that the app isn't syncing correctly with your fulfillment center's inventory management system. Contact the app developer or support team and inquire about known syncing issues or recommended troubleshooting steps.

* Review inventory management settings

Take a closer look at the inventory management settings in both the fulfillment center app and your Shopify store. Confirm that the settings are properly configured and synchronized, particularly for stock updates and inventory tracking.

* Check API connection

Verify if there are any complications with the API connection between your Shopify store and the fulfillment center app. In some cases, an improperly configured API connection can result in inaccurate stock levels. Reach out to the app developer or your fulfillment center for assistance in troubleshooting the API connection.

* Assess manual adjustments

Determine if any manual adjustments are being made to your stock levels without your knowledge or control. This could include adjustments performed directly by the fulfillment center or any other processes that might impact stock quantities. Keep track of any changes or discrepancies to identify potential patterns.

* Account for stock synchronization delays

Sometimes, there may be delays in stock synchronization between the fulfillment center and your Shopify store. Allow some time for the systems to update and reconcile the stock levels after making adjustments or removing the app.

* Conduct inventory audits

Regularly conduct inventory audits to ensure accuracy and identify any inconsistencies. Compare the stock levels recorded in your fulfillment center's system with those displayed in your Shopify store. If you notice any discrepancies, document them and bring them to the attention of the fulfillment center and the app developer.

* Seek assistance

Reach out to the support teams of both the fulfillment center and the app developer to report the issue and seek their guidance. Provide them with detailed information about the problem, including relevant error messages or screenshots, to help them identify the root cause and provide a solution.

Don't hesitate to ask if you need any further clarification.

Gina