My VITALS app subscription

ISMAGROUP
New Member
1 0 0

Hello dear,

I would like to pay for my VITALS app subscription which is (26.99 USD).

But I noticed that in my invoice it is integrated the payment of my Shopify subscription (29.00 USD).
I would like to inform you that my Shopify plan is already paid, but my VITALS subscription has still been paid.

But in my invoice it is displayed that I have to pay a total of 55.99 USD (shopify + vitals plan) (29 + 26.99).

Please solve this problem so that I can only pay my bill of 26.99 (VITALS).

Warm Regards,

Reply 1 (1)
asterly
Shopify Partner
35 1 7

Are you certain that your Shopify bill has already been payed? In my experience, when I am autobilled for having over $200 in fees, I am not billed for the Shopify subscription at the time. I would double check your last bill and see if you did pay for Shopify this month.

Best wishes,

Lily

PronounPins.org

If you have any questions or want more detailed feedback, you can email me anytime at lily@asterly.io

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