App reviews, troubleshooting, and recommendations
Hello:
I need help deactivating a Facebook channel from a deactivated account. I have long since not used Shopify, thus it has been deactivated. I have opened a new Shopify account and am trying to link Facebook (meta) to it, however it states that I am unable to do so due to the face that Facebook is still connected to the old unused Shopify account. I can not log into this account except to be able to reactivate (Pay) it. Is there anyway to delink the old account without having to pay to reactivate, then delete the link? If not can the account be temporarily be reactivated to delink, then close without being charge a full monthly fee?
MarkM01
Thanks for connecting with our network, @MarkM01!
I'd be glad to point you in the right direction with this. Since this change requires account access, there's a few different methods our Support Team may recommend.
Either way, we can absolutely support you with unlinking the page without being charged a full monthly fee if you simply share your request here.
We look forward to connecting,
Olivia | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
2m ago Learn the essential skills to navigate the Shopify admin with confidence. T...
By Shopify Feb 12, 2025Learn how to expand your operations internationally with Shopify Academy’s learning path...
By Shopify Feb 4, 2025Hey Community, happy February! Looking back to January, we kicked off the year with 8....
By JasonH Feb 3, 2025