Need help with Facebook Commerce Account (Set Up Error)

Solved
snapabowl
New Member
1 0 0

Hello,

 

I am trying to connect my Facebook and instagram business accounts to my Shopify and I am experiencing issues. It says it won't allow me to move forward unless I contact Shopify.

There's a technical problem that's preventing your checkout method from being changed. Contact Shopify to help you finish your setup.

Could you please help explain what is going on????

My best contact is:

(408) 981-5050

alexschrick@gmail.com

contact@snapabowl.com

Thank you!

 

 

Screen Shot 2021-10-15 at 8.45.46 PM.png

Accepted Solution (1)

Accepted Solutions
Maz
Shopify Staff
76 21 14

This is an accepted solution.

Hi @snapabowl 

 

 

Sorry to hear you are experiencing this issue with Facebook channel set-up. The reason this error message may be occurring is due to Facebook's API does not correctly create an onsite commerce account. We are currently working with the Facebook team, to resolve this issue.

To fix this, can you try resetting the Facebook channel and refreshing the connection? Usually, by doing this, that will make the error disappear. I would also suggest using an incognito window or clearing your browsers cache. If after this you do continue to encounter this error message, I would recommend you contact our support team directly, here at this link. Because we can't look into account specifics on the Community for privacy and security reasons, your best bet is to reach out to an advisor to look into this with in real time. We may need to loop in our higher technical support team to help troubleshoot this further for you. Have a great day!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 5 (5)
Maz
Shopify Staff
76 21 14

This is an accepted solution.

Hi @snapabowl 

 

 

Sorry to hear you are experiencing this issue with Facebook channel set-up. The reason this error message may be occurring is due to Facebook's API does not correctly create an onsite commerce account. We are currently working with the Facebook team, to resolve this issue.

To fix this, can you try resetting the Facebook channel and refreshing the connection? Usually, by doing this, that will make the error disappear. I would also suggest using an incognito window or clearing your browsers cache. If after this you do continue to encounter this error message, I would recommend you contact our support team directly, here at this link. Because we can't look into account specifics on the Community for privacy and security reasons, your best bet is to reach out to an advisor to look into this with in real time. We may need to loop in our higher technical support team to help troubleshoot this further for you. Have a great day!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

PennyOakandCo
New Member
2 0 2

Hello,

Any update on this? I am currently experiencing the same issue and I have tried the different browsers and clearing my cache.

pedi
New Member
1 0 0

I'm having the same issue.

PennyOakandCo
New Member
2 0 2

Hi all,

Coming back to this thread to share some knowledge in case this is helpful.

I was able to finally resolve my issue - check your address under store details. After connecting with someone from Shopify she was able to confirm that the error in the log was "INVALID_ADDRESS_FOR_COMMERCE_MERCHANT_SETTINGS". Luckily for me, I was already selling on another platform so I copied over the exact address from the shipping labels into this field and it authenticated correctly for me.

Hope this helps! see screenshot below where I updated my address.

 

PennyOakandCo_0-1635266961573.png

 

tammytoos
New Member
1 0 0

Thank you so much for sharing your experience!! I updated my address and the error message went away! Thanks again!!