No internet connection on app

New Member
1 0 0

I’m trying to open my app to complete orders but I’m getting an error message, No Connection check your WiFi or internet. Ive deleted the app updated reinstalled and still this message my internet is working fine. I need to complete orders this is annoying that this keeps happening.

Reply 1 (1)
Shopify Staff
30 3 3

Hi there, @Feliciam95.


Thank you for your post, and I'm sorry to hear you've been having issues with your Shopify mobile app. I have some troubleshooting steps that will be helpful for you. 


The first thing I recommend is verifying that your device's software and mobile app are up to date. Updating these often solve most common issues!


If you confirm the device and app are up to date and you're still running into issues, your next steps will depend on whether you're using an Apple iOS or an Android device. Please follow the relevant steps:


Shopify Mobile App for iOS


  1. Open your device and navigate to Settings
  2. Scroll down to the Shopify app and click to open its settings
  3. Scroll down and toggle remove all sessions on next launch to on




Shopify Mobile App for Android


  1. Open your device and navigate to Settings
  2. Select Apps & Notifications > App Info
  3. Choose the Shopify Mobile app
  4. Click Storage
  5. Select both Clear Cache & Clear Data




If you try these steps out, please let me know if it resolves your issue! And if you have any more questions, let me know and I'd be happy to help.


Greta | Social Care @ Shopify 
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