I’m trying to open my app to complete orders but I’m getting an error message, No Connection check your WiFi or internet. Ive deleted the app updated reinstalled and still this message my internet is working fine. I need to complete orders this is annoying that this keeps happening.
Hi there, @Feliciam95.
Thank you for your post, and I'm sorry to hear you've been having issues with your Shopify mobile app. I have some troubleshooting steps that will be helpful for you.
The first thing I recommend is verifying that your device's software and mobile app are up to date. Updating these often solve most common issues!
If you confirm the device and app are up to date and you're still running into issues, your next steps will depend on whether you're using an Apple iOS or an Android device. Please follow the relevant steps:
If you try these steps out, please let me know if it resolves your issue! And if you have any more questions, let me know and I'd be happy to help.
Well, I think the problem is that your application is not working correctly, I don't even know, this is most likely a problem of the developers because it's hardly your Internet's fault. And by the way, I want to say that, for example, my friends and I have an Ajax security system installed at home and we all have their mobile application downloaded and no one has ever had any problems with it. The application always has access to the Internet, which is very convenient. And we have different providers, but the application is just well optimized.
i'm facing the same issue on almost all my employees mobile devices, in some of them the clear cache and app reinstallation worked, in some others still can't connect. It must be a Shopify app issue, please report it.
I'm sorry to hear you're having trouble with your Shopify mobile app. If you've tried the above troubleshooting steps and are still receive an error message, I recommend contacting our live support team. I'm unable to provide account-specific support through the Community Forums, but if you get in touch through the Help Center, we can review your device logs. When it comes to reaching out to our live Support line, I'll provide some steps here to make it easier:
You'll then be connected with a Support Advisor who can look into your account and investigate the issue.
Please let me know if you have any other questions!
I'm sorry to hear you're also having an issue with your mobile app. I recommend contacting our live support team (I provided the steps in a message above) so our team can have a look and take note of the number of users affected by this.
Thank you for sharing this!
Thank you for reaching out, and I'm sorry to hear you're having trouble with your app. Which device are you trying to access the Shopify app on? Are you getting this error message on a specific page or when you try to use the app at all?
I look forward to helping you further!
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