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No internet connection on app

New Member
1 0 0

I’m trying to open my app to complete orders but I’m getting an error message, No Connection check your WiFi or internet. Ive deleted the app updated reinstalled and still this message my internet is working fine. I need to complete orders this is annoying that this keeps happening.

Replies 2 (2)
Shopify Staff
Shopify Staff
385 41 46

Hi there, @Feliciam95.


Thank you for your post, and I'm sorry to hear you've been having issues with your Shopify mobile app. I have some troubleshooting steps that will be helpful for you. 


The first thing I recommend is verifying that your device's software and mobile app are up to date. Updating these often solve most common issues!


If you confirm the device and app are up to date and you're still running into issues, your next steps will depend on whether you're using an Apple iOS or an Android device. Please follow the relevant steps:


Shopify Mobile App for iOS


  1. Open your device and navigate to Settings
  2. Scroll down to the Shopify app and click to open its settings
  3. Scroll down and toggle remove all sessions on next launch to on




Shopify Mobile App for Android


  1. Open your device and navigate to Settings
  2. Select Apps & Notifications > App Info
  3. Choose the Shopify Mobile app
  4. Click Storage
  5. Select both Clear Cache & Clear Data




If you try these steps out, please let me know if it resolves your issue! And if you have any more questions, let me know and I'd be happy to help.


Greta | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

New Member
1 0 0

Well, I think the problem is that your application is not working correctly, I don't even know, this is most likely a problem of the developers because it's hardly your Internet's fault. And by the way, I want to say that, for example, my friends and I have an Ajax security system installed at home and we all have their mobile application downloaded and no one has ever had any problems with it. The application always has access to the Internet, which is very convenient. And we have different providers, but the application is just well optimized.