Why aren't Facebook messages appearing in my page inbox on Shopify?

ppg899191
Tourist
5 0 1

Hello all! I am not sure if the question is for this section so if you decide move it in the correct section. 

I set up an online store with the Facebook messenger as a chat option. Sadly I received the messages only in the Shopify inbox but not in my Facebook page inbox. 

Can someone help me to fix that? Does anybody know why is that?

Thanks and regards!

Reply 1 (1)

ppg899191
Tourist
5 0 1

I still have this problem! Please help! 

Thank you!