No metrics shown in the Webhook Metrics of the Partner Dashboard

No metrics shown in the Webhook Metrics of the Partner Dashboard

wlarch
Shopify Partner
3 0 1

We are developing an app for which the store subscribes to the "app/uninstalled" Webhook on installation. We have successfully subscribed to the Webhook using the REST API by sending a POST request. When retrieving the Webhooks subscriptions using a GET request, we find that the subscription has been successful :

 

 

{"id":1159310344412,"address":"https:\/\/wlarch.loca.lt\/uninstall","topic":"app\/uninstalled","created_at":"2022-08-18T07:14:28-04:00","updated_at":"2022-08-18T07:14:28-04:00","format":"json","fields":[],"metafield_namespaces":[],"api_version":"2022-01","private_metafield_namespaces":[]}

 

 

When uninstalling the app from our store, we receive the "app/uninstalled" Webhook and reply with a 200 OK response.

 

The problem in two parts :

 

1) We cannot see the Webhook logs in our Partners Dashboard under Webhook Deliveries. Our app shows no data, and No Deliveries, although we have successfully received the  "app/uninstalled" Webhook.

 

2) We are receiving multiple "app/uninstalled" Webhook even when we are not removing the app. Comparing the "x-shopify-webhook-id" header shows different values every time.

 

Can anyone help us figure out why this is not working as expected ?


Thanks for your support.

Replies 4 (4)

Phelumie
Shopify Partner
3 0 4

How were you able to resolve this issue 

Sherki
Shopify Partner
12 0 3

Hello,
Were you able to resolve this?

luckylabs
Shopify Partner
1 0 0

Have you resolved it? I got the same issue

Sherki
Shopify Partner
12 0 3

Hello,
Were you able to resolve this?