Not able to connect to Google Merchant Center

jp_zuzu
Shopify Partner
3 0 0

Hi there to whoever that can help!

We are trying to connect our store to Google Merchant center using the native Google & Youtube App but we are getting this message when we select the merchant center account and click "CONNECT"

 

"An error occurred. Please try again later." 

 

What actions we have already tried:

- Disconnected and reconnected different Google accounts with admin access.

- Uninstalled and reinstalled the app

- Implemented the merchant center confirmation code in the header of the theme file

 

Any ideas?

Screenshot 2024-05-07 at 1.13.17 PM.png

Replies 2 (2)

denise31
Visitor
1 0 0

I also keep getting this error! I tried chatting with Shopify and did not get much help as they told me to open a ticket with Google

EmmanuelFlossie
Shopify Partner
3059 226 734

I recommend trying in 24 hours again.

Try a different browser.

 

Sometimes these bugs are temporary. If it persists, contact Google Support.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.