Not able to write review

Solved
milindpatel
Explorer
60 1 11

Today one of my customer goes to write review about our application FLITS but here's image he sends me that he is not able to write review

 

Flits  Rewards   Loyalty – Ecommerce Plugins for Online Stores – Shopify App Store.png

 

As Per client's sentence this alert appears on write review popup. (The store is on Advance shopify plan)
I feel like it says client's cannot write review after 45 days.
Anybody faces the similar problems? 
Any Suggestions would be great.
Thank you.

Accepted Solution (1)

Accepted Solutions
May
Shopify Staff
334 33 156

This is an accepted solution.

Hi again, @edwardupton and @milindpatel!

 

Thank you for the feedback, @edwardupton! I do agree that having this requirements written in a doc will be beneficial for other partners as well. I will be sure to send your feedback to our team.

 

To answer your question, @milindpatel. I have reached out to our Partners team, and they have confirmed that app reviews can only be submitted by store's staffs. This means, you won't be able to leave reviews from a collaborator or developer account. That being said, I am also going to add this to my note to our team as well so that app review requirements are listed in details.

 

If you have further questions, feel free to follow back up and I'll be happy to take a look. 

 

Cheers!

May | Social Care @ Shopify
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Replies 22 (22)
Visely-Team
Shopify Partner
1838 210 453

What it says is that your app should be installed for not less than 45 days before the shop owner can leave a review. How long is this client with your app?

Sergiu Svinarciuc | CTO @ visely.io
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milindpatel
Explorer
60 1 11

Hey @Visely-Team
Nearly around 16+ months.

Visely-Team
Shopify Partner
1838 210 453

Uh oh that's odd. Maybe Shopify team has some insights into it...

Sergiu Svinarciuc | CTO @ visely.io
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- To learn more about the awesome stuff we do head over to visely.io or our blog
May
Shopify Staff
334 33 156

Hi, there!

 

This is May from Shopify.

 

I am sorry to hear that your client isn't able to write a review. If your client has the app installed for over 45 days on their store, and is on a Shopify paid plan, then they should not be seeing that error message. Is this the only instance where your customer is seeing this error? Or are there a few other customers with the same issue? 

 

To gather more information about your client, I am going to send you an email to the email address attached to this forum account. That way, our team can take a look into this issue further.  Keep your eyes peeled for the email!

 

Best Regards,

May
Shopify Support

May | Social Care @ Shopify
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datadog
New Member
2 0 3

Has this been fixed? We have a merchant trying to leave a review of our Shopify app, but they see that same message indicating that they cannot leave a review AFTER 45 days of using the app. Very strange.

edwardupton
Shopify Partner
14 0 5

Yes, we also have this problem. Our customers see much more value after 45 days of the app being installed, so this is a major blocker to marketing

Littledata: Smart connectors for ecommerce growth
May
Shopify Staff
334 33 156

Hi, @datadog and @edwardupton.

 

I'm sorry to hear that you are having this issue as well. We currently don't have a known issue with merchants not being able to leave app reviews. There are a few requirements that merchants have to fulfill in order to leave a review. Please make sure that your merchants check all these boxes:

 

  • The merchant has interacted with the app within 45 days.
  • The merchant needs to be on a paid plan. Stores that cannot leave a review are stores that are in trial, affiliate or development
  • The review needs to meet the 100 character minimum.

After a merchant uninstalls an app, they still have 45 days to leave a review before the privilege is revoked.

 

If they meet all of the above requirements and still not able to leave a review, please follow back up and let me know. That way, I can send a follow up via email to your private email and gather more information on the merchant, so we can take a closer look into their account.

 

Kind Regards,

 

May.

 

 

May | Social Care @ Shopify
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edwardupton
Shopify Partner
14 0 5
Thanks May. I believe the issue in our case is needing to 'interact' with
the app within 45 days.

These rules aren't clear either to app developers (I received 3 different
answers in the partner Slack channel) or to stores (where the reason they
can't review is given as them having been installed for too long). Perhaps
that could be addressed with some improved messaging?
Littledata: Smart connectors for ecommerce growth
milindpatel
Explorer
60 1 11

Hello @May

 

Are there any conditions like who install the application can only write a review? 
Some of our clients say us to write a review as they don't have time and they really trust us well but we got the same error message.

We have collaborator access to those stores.