Not getting all orders from shopify response.

[Abhishek26]

So, The problem is like i have a store with 7 orders in it some are fullfilled, some are canceled and some are just paid.
Now as i see in my partner dashboard i see all 7 orders as you can see
but when i check with shopify URL call i only get 4 orders as response below is the URL i am calling to get the orders.


https://your-store-name.myshopify.com/admin/api/2022-10/orders.json

[flareAI]

Hello @Abhishek26,

I am Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

There are a few possible reasons why you might only be getting 4 orders back from the Shopify URL call.

* The orders might not have been fully processed yet. It can take a few minutes for orders to be fully processed by Shopify. If you just placed the orders, it's possible that they haven't been fully processed yet.
* The orders might be filtered out by the URL call. The URL call you're using might be filtering out some of the orders. For example, if you're only calling for orders that have been fulfilled, then the orders that haven't been fulfilled will be filtered out.
* There might be a problem with your Shopify app. It's also possible that there's a problem with your Shopify app. If you're not sure what the problem is, you can contact Shopify support for help.

To troubleshoot the issue, you can try the following:

* Check the order status in your Shopify admin. Make sure that the orders you're expecting are in the status that you're expecting.
* Try using a different URL call. There are different URL calls that you can use to get orders from Shopify. Try using a different URL call to see if you get different results.
* Check your Shopify app's logs. If you're using a Shopify app, you can check the app's logs to see if there are any errors.

If you're still having trouble, you can contact Shopify support for help.

I hope this helps!

Gina

[Abhishek26]

Hey, Thanks for your reply on this, But my problem seem little diffecult then this.
Actually when tried to access orders from an older shop, Let say shops are created in january, 2023, for those shop i am unable to get data while for newly created shops i get all the order in my app via shopify api response

so is there any specific reason why this is happing with older shops

[oscprofessional]

Hi @Abhishek26,

I used order API to fetch orders data.

I got the result with three orders, actually I have 4 orders in my partner account.

Reason : 

You need to check how many orders are archived orders.

In my case order id : #1002 is archived order. Because I have cancelled orders also and they are in the list when I fetch with api.

Please refer screenshot below.

You need to check for archived orders. This might be the reason you are not able to see all orders of your store.

Thanks....

[Abhishek26]

Hey, Thanks for your reply on this, But my problem seem little diffecult then this.
Actually when tried to access orders from an older shop, Let say shops are created in january, 2023, for those shop i am unable to get data while for newly created shops i get all the order in my app via shopify api response

so is there any specific reason why this is happing with older shops