One time purchase "activated" but not captured and "total earning" not updated

[redochkaya]

Our app business model requires users to topup their balance using Shopify "one time purchase" to be able to use the service (paid APIs). 

See screenshot, where for some stores, the amount is really captured and added to our earning report where as for some others to amount is not added (not captured). This is harmful for us because we trust the status "charge activated" and users will start using the APIs that we are billed for. Which means that we are paying for users without getting paid.

On the left of the screenshot, problematic stores, on the right of the screenshot, payment was activated and captured.