Just recently, we noticed that if we enter more than 10 items in the POS checkout cart, they will disappear but remain as part of the total of the cart. We really need to see the list of what's in the cart, especially with larger orders and the nature of our shop. We often read back the order to customers to make sure we have quantities correct before checkout. What has happened???
I had a chat with Shopify Support and they suggested resetting, uninstalling and reinstalling our Shopify POS app. Did all that and the problem persists as well as a new thing where it shows a scanned item with some weird number that is not the SKU and there is no picture and it show as a tax empt item. So don't try that advice because it doesn't help and added a new problem! I'm about to get back on the chat and see what the next solution is.
None of the shopify support suggestions have worked for us. Holding out hope the next update is supposed to fix the problem, which is what we have been told.
This has been happening to some of our users as well. Of course its not consistent and I had a hard time recreating it. But once I did I found that closing the app and reopening it seems to fix it, like others have said that is only a temporary fix though. I told my staff to save the cart, close and reopen the app, view the saved cart and then all of the items should show. What a pain though!
Wow! Looks like it's been at least 3 weeks and they still haven't fixed it. I just called about this issue today and was told they hope to fix it "soon". No specific timeline given. She couldn't (wouldn't) even tell me how long they have been working on it. We sell a lot of back to school items in our store so it's our busiest time of year and we often have large sales of more than 10 items. If you can believe it...I was told to try not to have more than 10 items per sale, lol! Oh, sorry, you can't buy anything else, you've reached your limit. WTF!?
They told me this is supposed to be fixed in the next update, however this is not stopping you from selling more than 10 items. It just doesn't allow you to scroll through and see/edit them. Also, closing the app should fix the issue for you temporarily.
So utterly annoying! We have not been able to fix the problem in any way. Even closing the app and reopening doesn't work. When we have a sale with more than 10 items, we cross our fingers, proceed with payment and then print a receipt and review the order with the customer. If there's something missing, we then do another transaction. Not ideal on a busy day....
8.17 was supposed to resolve it and did for me. Closing my notifications for this thread now. Create a ticket with Shopify if you still need help.
We are also having this issue. Shopify support told us the following:
To troubleshoot the issue with the POS app only showing ten products, you can try the following steps: confirm that the app and device are up-to-date, check app permissions, reset the account, reset the Bluetooth connection, reinstall the app, and reset the network connection.
None of these steps have worked and we can not reset our account as that would entail fully starting over. We have a big sale coming up and need to see more than ten products at checkout to double check our items, or remove an item if a customer changes their mind. Shopify PLEASE fix this, it's a huge headache for our staff.
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