Can you let me know what issue you're experiencing?
From the title of your post, it looks like you've perhaps received some sort of messaging from one of our internal team members—is that correct? If this is the case, because we don't provide account-specific support via the Community Forums, you're best to continue replying to the internal support team member you're currently speaking with, as they're best equipped to continue assisting you with your case.
If the above doesn't apply to your situation however, feel free to reply with more details as to what you're experiencing on your end, and we'll figure out what your next best steps will be from there.
Kimi | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog