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Over 1,000 FB errors, but they are products that have been archived or deleted

Solved
donnamac
Trailblazer
161 4 91

I am getting these messages on the Facebook Catalog Mgr.

     1K+ items have warnings
     These items have issues that will lower the quality of your catalog.
 
and also
 
     1K+ items failed to sync
     These items have issues which prevent them from being synced with your catalog.
     View the error report for more details and then go to Shopify to fix them.
 
I cannot download the entire report.  What they show me are all old products that have either been archived or deleted.

What is the process to keep the catalogs 'cleaned up' in both the Shopify Google and Facebook apps? 
Facebook display says it  "... it will lower the quality of your catalog
 
If we archive/delete a product in Shopify, shouldn't it get rid of it in any system we feed?  We get new products in constantly.  Most are 'one and done' designs.
We have MORE old products in Facebook than current ones.  This is a problem and something we can't do anything about.  We cannot delete products in FB
since Shopify owns the data.  We have even 'unchecked' the FACEBOOK CHANNEL and it is still in the FB catalog.
 
Can someone explain the process behind the scenes of these apps?  I can't find it in any documentation. 
 
Accepted Solution (1)

Accepted Solutions
donnamac
Trailblazer
161 4 91

This is an accepted solution.

Thank you for your response, but I do not believe that the answer to things that are not understood is to install yet another app. 

 

This was reported to both Facebook and Shopify support.

I even had to hire someone that had some connections to support! 

Turns out they say it is a 'bug'!  When I look on Facebook, it shows TWO feeds.  One is working fine, the other is getting all these errors.

 

Facebook said they tried to delete the 'bad' one but can't.  Shopify can't figure out how to either.

So we are stuck with a bogus feed in FACEBOOK. 

I'm sure we could uninstall the FB app in Shopify and re-install, but I have no confidence that any of it will work. 

 

We are just operating with it the way it is as we can advertise on FB & IG and thats what counts.

Adding more apps to an already shaky process is just masking things and putting too many 'fingers in the soup' so to speak.  What a way to do business.

View solution in original post

Reply 1 (1)
donnamac
Trailblazer
161 4 91

This is an accepted solution.

Thank you for your response, but I do not believe that the answer to things that are not understood is to install yet another app. 

 

This was reported to both Facebook and Shopify support.

I even had to hire someone that had some connections to support! 

Turns out they say it is a 'bug'!  When I look on Facebook, it shows TWO feeds.  One is working fine, the other is getting all these errors.

 

Facebook said they tried to delete the 'bad' one but can't.  Shopify can't figure out how to either.

So we are stuck with a bogus feed in FACEBOOK. 

I'm sure we could uninstall the FB app in Shopify and re-install, but I have no confidence that any of it will work. 

 

We are just operating with it the way it is as we can advertise on FB & IG and thats what counts.

Adding more apps to an already shaky process is just masking things and putting too many 'fingers in the soup' so to speak.  What a way to do business.