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Re: Partner account banned for no reason after submitting listing

Partner account banned for no reason after submitting listing

ScalaApps
Shopify Partner
66 2 11

After 1 year learning how to develop a shopify app I've finally submited my completed app, only to have my partners account banned for no reason 2 days later.

 

The app is pretty simple, all it does is show installment plans for products, and only requests the "read theme" scope, I've also been running a store on shopify for 5 years and never had any issues. Anyone know what might be the reason?

 

Partner support won't reply after the ban email, but the store support is replying normally.

 

Here's the message for anyone curious:

 

Partner Governance (Shopify)

Apr 7, 2022, 13:09 EDT

Hi Scala Team,

This email is to inform you that after reviewing your information and account we believe your business presents a level of risk that we will be unable to support with Shopify.

While we recognize this is not an ideal situation, we will not be able to help you with your business.
For security and privacy reasons we are unable to divulge the results of our investigation.

Please note you are prohibited from creating any new Shopify partner accounts, apps or services on this platform.

Once an account has been declined the decision is final.

Partner Governance | Shopify

Scala Apps



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Reply 1 (1)

supersell
Shopify Partner
8 0 2

Same thing happened to me today. I'm just creating test stores to do tutorials. I didn't submit anything.

No idea how I'll be allowed to their Partner program again.