App reviews, troubleshooting, and recommendations
I'm wondering how I can put a pop-up on the checkout which only pops up if a customer's spend is less than €60.
The pop-up will say "Spend €60 or more to avail of free shipping"
Thanks for reaching out.
That's a great idea, I can see how allowing a pop-up within the checkout would help inform your customers about an ongoing discount or free shipping offer. As this is something we see requested quite often but unfortunately, there isn’t actually the ability to edit the code for the checkout unless you are on the Shopify Plus plan. The primary reasons behind not being able to edit the checkout CSS are around security, responsiveness, and maintaining PCI compliance. If we had customized checkouts, any updates or improvements that we wanted to make would have to be made on a store-by-store basis. As you can imagine, this would take a very long time! It would also make the customer suffer if the checkout was then glitchy/not updated correctly.
We still allow you to customize your checkout style, such as changing the colours and adding a banner to the top of the checkout page. However, ultimately these systems are in place with the primary focus of making our platform more secure for you and your customers. We hope you understand that it’s with your best interest at heart.
I will provide your feedback as a suggestion to our developers, letting them know that this change would be beneficial for you as well as other merchants on the platform. With that being said, we can add an announcement banner as a work around that will display a message towards the top of the store. You can use this to inform your customers about the free shipping offer to help encourage a purchase.
Alternatively, you could add a pop up on the cart page or perhaps when someone adds a product to the cart. We have quite a few pop-up apps in the Shopify App Store. A few popular options include:
Let me know what you think, looking forward to your response.
Ollie | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Photo by Marco Verch Sales channels on Shopify are various platforms where you can sell...By Ollie May 25, 2023
Summary of EventsBeginning in January of 2023, some merchants reported seeing a large amo...By Trevor May 15, 2023
With 2-Factor Authentication being required to use Shopify Payments, we’re here to help yo...By Imogen Apr 26, 2023