Pos

[Tashana28]

I’m trying to setup the pos and accidentally put in my inactive store% how do I change it to the correct store? It doesn’t give me the option and just keeps asking for a PIN number that I don’t have. I hope someone can help

[Trevor]

@Tashana28 

You can reset the account for Shopify POS in your device settings. 

Apple: 

1. Open Settings 

2. Scroll down until you find the "Shopify POS" app then click on it

3. Select "Reset Account" 

4. Toggle the option to reset your account 

Android: 

1. Open Settings

2. Click on Apps 

3. Find the Shopify POS app, then click on it 

4. Clear cache 

I'm not 100% certain whether the android option provides the same option as Apple as I only have an iPhone to test this with; however, clearing cache on your android device should remove any app data stored on your device. 

Let me know how that turns out! 

[Tashana28]

Thank you Trevor. But where do I find out the pin that it’s asking for?

[Trevor]

@Tashana28 

Great question! POS PINs can be set/changed through a staff member's profile in Store Admin > Settings > Users & permissions - You'll need to login to the Shopify admin via your mobile browser, or desktop device in order to access these settings.