Problem With Discounted Upsells, Bogo offer / Dashboard

asesor6
New Member
2 0 0

Dear

I have a problem with this module because when activating it, the shopify administration platform is crashing:

1.) I cannot access apps, as they are not displayed, which does not allow me to make any configuration or uninstall the application.
2.) The Product Search bar does not work either.

So I need you to help me by uninstalling this application to verify if that is the reason why the platform is failing.

Link: https://apps.shopify.com/evmupsell?locale=es

 

Reply 1 (1)
Kimi
Shopify Staff
Shopify Staff
584 84 119

Hi, @asesor6!

Thanks for reaching out about this.

It sounds like the issues you experienced is related to a known Shopify-wide issue, where merchants were having difficulties in loading the Shopify Admin. Our developers have since pushed a fix for this, so merchants should now be able to access the Shopify Admin as normal. If you're still unable to login to or load your Shopify Admin, are you able to please clear your browser's cookies and cache? If that doesn't help, you can also try logging in to your store through a different web browser altogether, or a completely different device, as well as on incognito or private windows to rule out any browser issues.

If you're still running into issues however, you can reach out to our internal Support Team so that we can take a closer look at your account. While we're not able to provide any account-specific support via the Shopify Community at this time, we'd be happy to assist you further. Please visit our Help Centre here, and login to your account to create a support request.

For future references, I thought I'd let you know that we also have a Shopify Status page here, where you can check if there are any issues that is happening Shopify-wide. Our developers will also update the status of the issues within that page, once they have pushed any resolutions, so it's worthwhile to keep an eye out on that page in case you're experiencing any issues within your Shopify admin in the future. If you're seeing that there aren't issues within the status page, as mentioned above, clearing your browser's cookies and cache or using an incognito or different browser altogether can sometimes help, to rule out any localised browser caching issues.

Let me know how you get on with the information above! I'd be happy to help if you have any other questions.

Kimi | Social Care @ Shopify 
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