problems with ebay sales channel

[GrizzlyPC]

Hi all, we have set up an ebay merchant account, it appears to connect with ebay but then hangs then we get the following message "

There was a problem with your request, please try again.

An error has occurred. We apologize for any inconvenience this may have caused you. Our staff has been notified."

any ideas?

[Trevor]

@GrizzlyPC 

For eBay channel support, you will want to contact the eBay channel support team. I've listed the contact methods below. 

• Email: support@connectebay.zendesk.com / help@connectebaysupport.com 
• Pre-authenticated contact form: https://connectebay.zendesk.com/hc/en-us/requests/new
• Phone: +1 (888)-882-0953