Thanks for reaching out.
Are you receiving an error message of any kind when you are attempting to use the domain on your online store? Also, is this a domain that was purchased directly off of the Shopify platform or is it from a third-party domain provider? As this context will allow us to assist you better in this situation.
If you have recently purchased a domain from the Shopify platform or recently connected a third-party domain to your online store, you can manage the domain by navigating to Settings > domains. Feel more than welcome to take a look into our guides that go over adding a new domain to your online store.
Looking forward to your response.
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