Product cannot be tagged on instagram

argonflor
New Member
1 0 0

I recently removed the old "Instagram App" and now there is only Facebook App which has also instagram shop integrated.

I'm trying to tag a product on Instagram but an error pops up "This product does not use the domain you've selected for Shopping on Instagram" (translated from Italian)

I don't know how to fix this, any help?

Reply 1 (1)
Moira
Shopify Staff
Shopify Staff
920 119 150

Hey @argonflor,

This is Moira from the Social Care team at Shopify. Thanks for posting, and a very warm welcome to the Community! 

On your mobile device, access Instagram then go to Settings > Business > Shopping > Website and you should be able to click on your new domain name or click “verify another website in catalog”. From previous experience, I was then able to tag products again. As a first step, make sure you have already verified your new domain on Facebook Business Manager and you shouldn’t have any issues. I suggest deleting your old domain name on Facebook Business Manager to avoid any confusion.

Let me know how you get on!

Cheers,

Moira | Social Care @ Shopify
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