product images

10 0 1

I think I changed a setting but can't find what it might have been. On my recently added products the images are there but there's no product image when you go to that items page. you see them at the bottom but a white space.

Any thoughts on what I did or what happened. I have several like this.

Reply 1 (1)
Shopify Staff
70 10 5

Hi there, @starchaser888!


Thanks for reaching out in the Community today regarding this image situation. It is certainly odd that you're experiencing missing product images when visiting your product pages so let's see what we can find here. 


I used the link you provided to go to your store and I checked out that page. Everything that I see on that page looks normal, and I can see your product images and the other product images at the bottom of the page.  I'll provide you with a screenshot of what I see here below. Please let me know if this page looks different for you on your end. 17-38-3955-2435




After looking at this page, I spent some time looking at some of your other product pages and things looked normal for all of the products I had looked at. 


I'm interested in doing some further digging here, so I'd love to ask you for some additional information: 


  • Do you have any specific examples of products that don't seem to have their images showing? I'd love to have their names so I can search them.
  • Do you have any screenshots of what these pages look like when the images are missing? 
  • When did you first notice that this had started happening? 

I'll keep my eyes open for your reply so we can determine what our next steps look like! 

Imogen | Social Care @ Shopify 
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