App reviews, troubleshooting, and recommendations
We have been running with Shopify for a couple of years now, but are facing an ongoing issue with workflow. Our store sells personalised / customised products (jewellery), so requires quite a complex series of 'Product Options' in order for a customer to select what they need, and add messaging etc.
This works fine for front-end purchases - however, we also take manual orders (telephone, chat, email and in a bricks & mortar store) which, for many reasons, we need to add to Shopify.
The problem is, our current Product Options app (APO Product Options) doesn't support Draft Orders, so the only way to apply them properly is to browse the website front-end, create and add the item to a basket, then abandon the cart. We can then pull through the abandoned checkout (using another app, Cleverific Order Editor) and then either mark it as paid (if they've paid instore manually) or send an invoice for payment.
But this is a really messy workflow.
Any advice on a combination of apps, or a single app, or a change here that would make our workflow better...
Hi @morganandfrench,
Could you provide more details about your custom options? Are they associated with additional costs?
If possible, please share your product page so I can better understand your products.
Hello @morganandfrench
You should try this app and take the support of app developer for your requirements
https://apps.shopify.com/wow-product-options
Hi @morganandfrench ,
I think my app Draftable (https://apps.shopify.com/draft-helper) can help with your scenario!
My app has a function which you can use to create draft order from the cart page directly, as shown below :
You can add the products to cart (with the options selected on your store front), then at the cart page, click "Create Draft Order", and then a draft order will be created with those products (and with the line item properties).
I would be happy to help you setup the "create draft order "button on your current store theme, after you have installed the app. You can contact me using the "Get support" button on the app listing page, and I will get back to you as soon as I can.
(The app also have function which you can edit the line item properties for a draft order)
Regards,
Axel Kee (developer of the Draftable app)
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