product review app

AlleyMcB
New Member
4 0 1

I inserted the code for the product review app however i don't see an option for the stars. The customer can only title and comment about the product...no empty stars to select....i am using the Brooklyn Theme

Replies 2 (2)
Elias
Shopify Staff
1399 131 207

Hey, @AlleyMcB.

 

Thank you for reaching out and bringing this to our attention!

 

I understand you've inserted the code for Product Reviews and the star ratings is not appearing. Since the review form is working and there isn't any additional steps for the stars to appear, then it looks like we'll need to take a closer look at your store in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

 

I'd love to know if our Support team can help you identify and resolve the issue. Keep me posted!

Elias | Social Care @ Shopify 
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sinadabiri
Shopify Partner
23 0 1

Since things working out somehow, we should see your product-template or product liquid files (from Admin->Online Stores->Themes->Actions->Edit codes). 

 

In the meantime, I'd like to offer our product review app that not only has the basic review features like the Shopify Product Reviews app, but also some advanced features such as email customization, import reviews, managing reviews, etc. And yes it's free for all features. If interested, check it out here: https://apps.shopify.com/farout-1