Product Reviews Not Showing

tpace778
New Member
10 0 0

So I followed the Shopify instructions given by the product reviews app but i still get the error "The reviews code snippet could not be detected in your theme."

 

my website url is https://polareyezz.myshopify.com

Replies 31 (31)
Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 457

Hey there, @tpace778 

 

Bo here from Shopify Support! 

 

Thank you so much for reaching out with this. I took a look into this and found that the reviews app is now showing on your store: 

 

It looks like you are just getting started! How are you liking it so far? What are you planning on selling? I'd recommend taking a look at our Shopify webinars for sure. These short tutorials take you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here if you would like. We also have a free business course with our Shopify Academy that I would really encourage you to look at if you get a chance.

 

All the Best,

Bo

Bo | Retired Staff Member

tpace778
New Member
10 0 0

Thanks for this, that's the ali reviews app but im trying to get the shopify reviews app which is the code that is not working. 

Naana
Excursionist
55 1 7

Hey @tpace778,

 

Sorry about that, would you want to try this?

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 457

That is most peculiar. I cannot seem to see the code anywhere on that page, only the Ali Reviews code. The Ali Reviews apps allow your customers to write reviews also - was there any reason that you wanted to have both of them? 

 

All the Best,

Bo

Bo | Retired Staff Member

tpace778
New Member
10 0 0

I liked the shopify reviews app because i could put a carousel reviews thing on my homepage Which I can't with alireviews. But I'm either going to use one or the other in the end

Sara_85
New Member
33 0 0

Hello @tpace778 

If you are interested in something new I suggest you take a look on new app Reviify.

https://apps.shopify.com/aliexpress-reviews-importer

 

Reviify is an all-in-one app for Ecommerce Review Management.

COPMPLETE ALL JUST A CLICK.  FREE VERSION IS AVAILABLE.

Reviify is the fastest way to get your shop up and running with minimal frustration. Simply sign up, add your details, and let the app handle your review management.

Install the app and choose your package. You can easily import reviews, set up notifications and popups for future reviews, and import everything you need from Aliexpress easily

Julie32
New Member
1 0 0

Bonjour, j'ai le même problème et je ne sais pas comment le régler. Le message d'rreur "The reviews code snippet could not be detected in your theme." s'affiche toujours et les avis ne sont pas visibles sur mon site. Merci de votre aide

take
New Member
3 0 0

Hi there,

I am having a similar issue. For me the code said it was installed and when i finally got a review I was able to review and publish it. It showed by the "reviews (0)" didn't update to (1). So i tried adding the code again, and now the review is gone and the count is still 0. Please help!

Thank you!

Aasha

www.discovertake.com/the-classic-glove

 

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 457

Hey there, @take 

 

I was able to inspect the code of your them using Chrome's inspect tool and it looks like the snippet of code is in the wrong place, try placing it right after this code instead:

          {%- if section.settings.description_below_add_to_cart -%}
            <div class="ProductMeta__Description Rte">
              {{ product.description }}
            </div>
          {%- endif -%}

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Retired Staff Member

take
New Member
3 0 0
Thank you! Now I can see the review once I expand the review section BUT
the count isn't changing. Can you advise?

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 457

It looks like this may be an issue with the theme you are using specifically! I would recommend reaching out to your theme provider as per this guide.

 

All the Best,

Bo

Bo | Retired Staff Member

lizasouloe
New Member
3 0 0

If you are interested in something new I endorse you are taking a look on new app Reviify.  Reviify is an all-in-one app for Ecommerce Review Management. COPMPLETE all by getting free emails, you can see the . FREE VERSION IS AVAILABLE list of best temp mails. Reviify is the fastest manner to get your save up and running with minimum frustration. Simply sign up, upload your details, and allow the app take care of your overview management. Install the app and choose your package. You can effortlessly import reviews, installation notifications and popups for future critiques, and import the whole thing you need from Aliexpress effortlessly

vuelabs
New Member
1 0 0

Hi Bo, Having some issues with this myself.. can you give it a try please from my account?

 

vue-labs.myshopify.com

Wiesen_Phan
Shopify Partner
62 6 14

Do you use any review apps for your store? I currently use Ali Reviews - https://fireapps.io/Ali-Reviews-App - It helps to display and also pop up reviews for your store. If you have some problems, should try this, it provides trial time so you don't have to worry about payment. Wish you best! 

 

 

FireApps - Premium e-commerce solutions come together for your growth
Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 457

Hey there, @Wiesen_Phan 

 

If you are using the Shopify Product Reviews app it would appear that the code has not been installed on your theme. Please follow these instructions to install the code into your theme. 

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Retired Staff Member

JT_UK
New Member
2 0 1

Hi Bo,

 

I was having the same issue getting the Product Reviews app installed, your post gave me the perfect solution to get it up and running - thank you! 🙂

 

It would be helpful if the install instructions could be updated for the app. I followed them and pasted the code where it directed me to, but the instructions lead me to paste the code above the {%- endif -} rather than below it.

 

Thanks for the help 🙂

Chelzy19
New Member
1 0 0

Hello please help I am having a problem with product code. I followed the instructions well on how to paste the code when I save it. It's saved but when I look and check my store it's not showing. my website link here.  https://eshopelle.com/

 

 

Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 457

Hey there, @Chelzy19 

 

It looks like you are using the Minimal theme. can you try adding the reviews code just above {% if section.settings.social_sharing %} in the product-template.liquid? 

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Retired Staff Member

Ufc43
New Member
3 0 0
I had people fill in the review form at the end of my products but the products still show no stars or reviews?
www.brilliantteethwhitening.com