Hmm, that is strange! Is this for the Shopify Products Review app? If yes, then I would recommend contacting Shopify Support so our teams can investigate this further. You can do this by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results.
If this is for a third-party products review app, then I would recommend contacting the app developer directly. You can view their contact information on their app page in the App store.
I would suggest contacting their Live Support. Also, Shopify Products Reviews is a perfect choice for businesses on their starting point and for those who require basic features. Take into account apps that provide Photo/Text Reviews, Review Widget, Review Sliders, etc.
Remember that some Reviews Apps offer a free trial period, so you can check whether a certain app suits your online store or not. For example, Growave provides 5 great features - Reviews, Wishlist, Rewards & Loyalty, Social Login, a shoppable Instagram gallery on Shopify store under one dashboard that you can try for free.
In order to install a free trial, please press here
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