Product Reviews

Solved
Hasbro
Excursionist
28 2 3

Hi , Is it possible to solicit product reviews from customers who have bought in our offline stores. 

Accepted Solutions (5)

Accepted Solutions
Holly
Shopify Staff
Shopify Staff
561 68 110

This is an accepted solution.

Hi, @!

 

Rose here from Shopify. Thanks for reaching out!

 

Are you currently using Shopify's Product Reviews application and hoping to populate reviews from past customers outside Shopify's platform? If so, you can certainly ask anyone to post a review on any given product.

 

If you have made sales outside the scope of your Shopify store, you can contact your customer and provide the direct URL link to your product. In the section for Customer Reviews, the customer can simply click on "Write a review" and enter the information they desire. There is no need to have a customer account through your Shopify store. 

 

06-44-1snry-i1p6v

 

 

I hope that helps! If you have any other questions, please let me know.

 

Cheers!

 

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hasbro
Excursionist
28 2 3

This is an accepted solution.

Thank you Rose. Thats very helpful ! 

View solution in original post

Holly
Shopify Staff
Shopify Staff
561 68 110

This is an accepted solution.

Hi, @Sam-Kaid!

 

Thanks for reaching out about this.

 

Currently, the Product Reviews application is open for anyone to publish. It cannot be set to previous customers exclusively. However, you can disable the auto publish feature so that you may review the submissions and manually publish them yourself. You can do this directly from the application under Settings:

12-21-qfxcq-wh7uu

I hope this helps!

 

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Holly
Shopify Staff
Shopify Staff
561 68 110

This is an accepted solution.

Hi, @Hasbro !

Thanks to getting back to us.

I'm afraid we are unable to advertise any shops that use Shopify due to security reasons. Therefore, I will not be able to share any stores that currently use the application.

Do you have any questions or reservations about the app that I can address for you directly? 

I look forward to your reply.

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Holly
Shopify Staff
Shopify Staff
561 68 110

This is an accepted solution.

Thank you! I have noted this last request and have escalated the queries to our theme developers.

Please keep an eye out on your inbox for the next few days for an update. It can take a few business days to hear back from the team.

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 17 (17)
Holly
Shopify Staff
Shopify Staff
561 68 110

This is an accepted solution.

Hi, @!

 

Rose here from Shopify. Thanks for reaching out!

 

Are you currently using Shopify's Product Reviews application and hoping to populate reviews from past customers outside Shopify's platform? If so, you can certainly ask anyone to post a review on any given product.

 

If you have made sales outside the scope of your Shopify store, you can contact your customer and provide the direct URL link to your product. In the section for Customer Reviews, the customer can simply click on "Write a review" and enter the information they desire. There is no need to have a customer account through your Shopify store. 

 

06-44-1snry-i1p6v

 

 

I hope that helps! If you have any other questions, please let me know.

 

Cheers!

 

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Hasbro
Excursionist
28 2 3

This is an accepted solution.

Thank you Rose. Thats very helpful ! 

Sam-Kaid
Tourist
12 0 1
Can I change the sitting so only people who bought that product can submit a reviews, it seems everyone can submit a review
Holly
Shopify Staff
Shopify Staff
561 68 110

This is an accepted solution.

Hi, @Sam-Kaid!

 

Thanks for reaching out about this.

 

Currently, the Product Reviews application is open for anyone to publish. It cannot be set to previous customers exclusively. However, you can disable the auto publish feature so that you may review the submissions and manually publish them yourself. You can do this directly from the application under Settings:

12-21-qfxcq-wh7uu

I hope this helps!

 

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Hasbro
Excursionist
28 2 3

Hi Rose ,

Can you enclose some examples of a few stores that have implemented Reviews by Shopify. 

Thank you

SS

 

Hasbro
Excursionist
28 2 3

Hi Rose ,

Can you enclose some examples of a few stores that have implemented Reviews by Shopify. 

Thank you

SS

Holly
Shopify Staff
Shopify Staff
561 68 110

This is an accepted solution.

Hi, @Hasbro !

Thanks to getting back to us.

I'm afraid we are unable to advertise any shops that use Shopify due to security reasons. Therefore, I will not be able to share any stores that currently use the application.

Do you have any questions or reservations about the app that I can address for you directly? 

I look forward to your reply.

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Hasbro
Excursionist
28 2 3

That's all for now. Thank  you for your prompt response.  

 

Regards

SS

Hasbro
Excursionist
28 2 3

Hi Rose , 

 

We went ahead and installed the app and we would like help with 2 issues :

https://basicslife.com/collections/new-arrivals/products/basics-tapered-fit-pirate-black-stretch-tro...

1. Alignment issues :

Mobile : 

It appears at the end of the screen. Can we move it a little more to the left.

Desk top 

1.  Can we move it to under  where "Wash Care "appears. 

Suhail Sattar

 

Holly
Shopify Staff
Shopify Staff
561 68 110

Hi, @Hasbro !

I've taken a look at your website and I can see that the application is appearing at the far left corner of the screen both on mobile and desktop. Since you are using a third party theme, it is possible that the theme developer will have to help you with this.

However, I'd like to pass this to our internal developers first to see if they can fix these aesthetic features for you.

I will be sending you an email today so I may escalate this for you.

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Hasbro
Excursionist
28 2 3

Also it would be great if you could display a summary of the star ratings higher  up on the page  ( Below the product title) . It would help inspire confidence. 1223.png

 

Holly
Shopify Staff
Shopify Staff
561 68 110

This is an accepted solution.

Thank you! I have noted this last request and have escalated the queries to our theme developers.

Please keep an eye out on your inbox for the next few days for an update. It can take a few business days to hear back from the team.

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Hasbro
Excursionist
28 2 3

Thank you Rose . Kris & you have sorted this out and dine a Fantastic job in resolving this !!! 

Hasbro
Excursionist
28 2 3

Hello Rose , 

We are going ahead with the Implementation of asking for Product reviews from Customers who have bought with us. However we see that there is a possibility that the reviews collected might not be as expected .  When we sent the message to the customer asking him for a review he lands on the Top of  the  Product page BUT the " Write a Review"  snippet is at the bottom of  the page. Is there any way for  us to Include the "Write a Review " Snippet at the Top of the Page. Thank you .  Link Enclosed here -> https://bit.ly/3eGrwxm 

 

Thank you 

DonaraJaghinyan
New Member
2 0 0

Hello Rose,

I have a question about product reviews. Will the reviews be lost when changing Shopify theme? Thanks

Sensei
Tourist
27 0 1

Do you have an offline store along with online?

If yes then you can simply ask your customers to drop feedback on your online store. I know it gets a little tricky because when a customer purchases a product offline there are fewer chances for them to visit your store just for the sake of dropping a review. But wait, there’s some cool stuff I tried to get product reviews from customers who purchased my products offline.

I have an offline store and here’s how I manage to get reviews from them. I simply give them a discount code of like 10-20% off on their purchase. But for them to avail I ask to make a product review video and post it on their Instagram handle. Not necessarily should be a detailed review. It could be a video where the person is using my products.

Well, now you might think how do I manage and make sure the coupon code is sent to the right person or keep a track of customers who have posted a video review.

Here’s my secret sauce, I use an app called Videowise. It helps me to fetch the videos posted by my customers across channels like YouTube, Instagram, and TikTok. And then adds them to my product page. Thats not all, it also does all the heavy lifting for me by keeping track of people who posted a video. It automatically sends them discount codes for their next purchase.


With this simple hack, I have been able to grow my brand in multiple ways.

1. I get a free product review video from customers
2. I can use them to increase the authenticity of my product when a new customer comes to my store
3. It helps my buyers to clear their second thoughts before making a purchase
4. This is the best one, it makes my offline customers purchase again from me on my online store. The hook is the discount code here 🙂

I think this ninja technique should work for every store that has both an online and an offline presence.

wb1
Shopify Partner
55 2 12

Check out the Rapid Reviews app https://www.rapidreviews.pro/features/direct-review-page/ as an alternative. Much easier to configure, faster, direct review page, reviews search, etc...