Products not showing point of sale

Kristie3
New Member
2 0 3

A number of products have disappeared from our Point of Sale. I've check to make sure it's ticked on the right channel and location. This product has been on the shop for a while, we've sold it in the past through the Point of Sale and can even go back through orders to find when we last sold it. But when we search for the product on Point of Sale it doesn't come up. Can anyone suggest anything? Thanks in advance

Replies 26 (26)
MorganS22
New Member
1 0 2

Hello! Did you ever find a solution to your POS problem? We are having the same issue. 

Tessaclark
New Member
1 0 1

We are having the same problem. Any solutions yet?

Lsmith
Tourist
4 0 5

We are having the same issue. However, the same POS app on my phone shows the products that are missing from our main POS, so it’s not that the correct boxes aren’t ticked. 

mungofinlayson
Tourist
9 0 1

Any word on how to fix this?

 

Im having same issue showing on website / admin of shopify but not on POS on the ipad?

Kristie3
New Member
2 0 3

By way of update, we are still encountering this intermittently.  Shopify advised logging out of the POS every night after use.  This is not super helpful and may even be impractical for some.  However, it did resolve newly listed items not showing up on the POS.  
As for older items seeming to disappear, this happened again on another item for no apparent reason.  Not ideal.

Jennaferbaird
New Member
1 0 1

We are having the same issues.. 

Lsmith
Tourist
4 0 5

Sent a report via POS and Shopify got back to me today. They said to close out of app, which we know doesn’t help. They said if that doesn’t work to delete app and reinstall. I haven’t tried it yet...will post an update if it works. 
They also said they were aware of the problem and planned on releasing an update in the next few days. 

Beth_Lawrence
Tourist
11 0 6

Same problem here! I can find products in collections, but they don't show up on search. It's very strange.

DrewHarry
New Member
2 0 2

Had same issue - really frustrating in front of customers and throws out inventory online! Deleted app and reinstalled which seems to have fixed it. But not good when you’re running a busy till.

Greenbobbin
Excursionist
18 0 5

We are experiencing this too. For existing products where the inventory has been uodated and also for new products. Reinstalling did bring it up to date but we have same problem for products added since the reinstall so it was only a temp fix. Can't be doing that all the time. Very frustrating and embarrassing in front of customers. Weve been working really hard to kerp the inventory updated for the website and all our hard work has gone to waste over the last week. 

Lsmith
Tourist
4 0 5
Yes, I agree it’s frustrating!! What we’ve been doing for the time being, until Shopify fixes this issue, is putting the sale in as a custom order with the title of the product. Then when I get a chance I go through the orders and place an order on the POS on my phone for the product and I do a 100% discount, as to keep our inventory in correct. For the most part everything shows on my IPhone POS, but not IPad. However, I did run across one product today that was not in either. So I duplicated the product and then it finally showed up. Not a great time efficient way to run a company! Shopify told me a few days ago that they were putting out an update to fix this issue...but I dont see an update yet!
DEWDDD
New Member
1 0 0
Rowena_Sunga
New Member
1 0 2

Having the same problem and really regretting moving to this POS even though it's in our best interests to use it.  If a fix isn't found we will be forced to toss this system to the trash.

Gene7135
Tourist
10 0 1

We are having same issues for 2 weeks now!

bewatermart
New Member
6 0 0

Same issue. Still no fix?

Voidtoform
Tourist
3 0 4

This is ridiculous, I just lost a 600$ sale at the farmers market! 

Pos worked on my iphone, I called my wife, it works on her phone at home, but my new Android that I replaced my iphone with I cannot get a single product to show, I am mad right now.

Red2
Tourist
5 0 1

This is also happening to a client store. 

Gene7135
Tourist
10 0 1

The problem has been resolved for us about a month ago.

We did have to update the IOS and the Shopify POS App too.

sugarplumtree
New Member
1 0 1

did anyone ever find a solution?  it's now december and an update has not been issued that has fixed it for me!  help!!