A number of products have disappeared from our Point of Sale. I've check to make sure it's ticked on the right channel and location. This product has been on the shop for a while, we've sold it in the past through the Point of Sale and can even go back through orders to find when we last sold it. But when we search for the product on Point of Sale it doesn't come up. Can anyone suggest anything? Thanks in advance
We are having the same issue. However, the same POS app on my phone shows the products that are missing from our main POS, so it’s not that the correct boxes aren’t ticked.
By way of update, we are still encountering this intermittently. Shopify advised logging out of the POS every night after use. This is not super helpful and may even be impractical for some. However, it did resolve newly listed items not showing up on the POS.
As for older items seeming to disappear, this happened again on another item for no apparent reason. Not ideal.
Sent a report via POS and Shopify got back to me today. They said to close out of app, which we know doesn’t help. They said if that doesn’t work to delete app and reinstall. I haven’t tried it yet...will post an update if it works.
They also said they were aware of the problem and planned on releasing an update in the next few days.
Had same issue - really frustrating in front of customers and throws out inventory online! Deleted app and reinstalled which seems to have fixed it. But not good when you’re running a busy till.
We are experiencing this too. For existing products where the inventory has been uodated and also for new products. Reinstalling did bring it up to date but we have same problem for products added since the reinstall so it was only a temp fix. Can't be doing that all the time. Very frustrating and embarrassing in front of customers. Weve been working really hard to kerp the inventory updated for the website and all our hard work has gone to waste over the last week.
Having the same problem and really regretting moving to this POS even though it's in our best interests to use it. If a fix isn't found we will be forced to toss this system to the trash.
This is ridiculous, I just lost a 600$ sale at the farmers market!
Pos worked on my iphone, I called my wife, it works on her phone at home, but my new Android that I replaced my iphone with I cannot get a single product to show, I am mad right now.
did anyone ever find a solution? it's now december and an update has not been issued that has fixed it for me! help!!