products not showing

Solved
robthomas69
Tourist
3 1 1

I don't know if I'm posting in the right board as the choices make little sense. I'm not a techie person and API and SDK mean nothing to me. I chose apps as I'm using the Oberlo app.

 

I'm importing products from AliExpress using the Oberlo extension. They are showing in my product list but not in my store. I have made sure the status is active and they are showing up as ticked in the 'Sales Channels and Apps'. Does anyone know how to rectify this issue please?

Accepted Solution (1)

Accepted Solutions
robthomas69
Tourist
3 1 1

This is an accepted solution.

Thank you Imogen - I've sorted the problem. I chatted to someone at Shopify
and found that the reason they weren't appearing was because I hadn't
assigned them to a collection. I'm afraid technology and I are not the best
of friends.

Thanks again,

Rob

View solution in original post

Replies 4 (4)
Imogen
Shopify Staff
72 11 6

Hi there, @robthomas69!

 

Thanks for reaching out to the Community for some assistance with your Oberlo and AliExpress Products! This is a great place to come for any questions you have with your Shopify store, or anything Shopify related at all. 

 

I appreciate all of the information you provided in your post. I just have a couple questions I want to ask so we can work towards finding a solution for why your products aren't appearing: 

 

  • You mentioned that the products are showing up in your 'product list'. Is this the product list that's visible within Oberlo? Are you able to provide a screenshot of this list? 
  • Where exactly are the products not appearing? Are they not showing up as products available to purchase in your Shopify store? You mention making sure they were set to 'active' and that they were available to the correct channels. Please provide a screenshot of the product settings in your Shopify Admin for one of these products that doesn't seem to be appearing or behaving as expected. 

I'll keep my eyes peeled for your reply so we can keep working to figure out what may be going on here. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

robthomas69
Tourist
3 1 1

This is an accepted solution.

Thank you Imogen - I've sorted the problem. I chatted to someone at Shopify
and found that the reason they weren't appearing was because I hadn't
assigned them to a collection. I'm afraid technology and I are not the best
of friends.

Thanks again,

Rob

View solution in original post

Imogen
Shopify Staff
72 11 6

Hi again, @robthomas69

 

Thanks for following up with us and letting us know that you managed to get things sorted out with help from our Support Team! 

 

Not having the product assigned to a collection can cause that to happen so it's great you were able to determine what was going on! I've gone ahead and marked your reply as the solution and tagged this thread as 'Solved' so any future visitors can follow your steps to resolve things.  

 

If you come across anything else you need some assistance with, just let me know! 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

robthomas69
Tourist
3 1 1
Thank you Imogen