I'm having trouble migrating our Point of Sale data from QB POS Ver 19 to Shopify. I've successfully exported the Customer, Inventory, and Vendor data from QBPOS into 3 separate Excel Files, acquired and entered the Stocky API Key, and completed the phase in the Quickbooks Desktop Connector app where I upload the Excel files and mapped both the Product Barcode and Location. I then clicked "Start Migration"... and have watched a spinning wheel and it's "Migration in Progress" message for nearly a week now. No error messages, no error codes. Just the wheel. THE WHEEL!
I started a Help Chat with a very friendly Assistant who told me they were "currently using our internal tools to synchronize the input from the app. I also ran some server diagnostics, and they confirmed that Shopify's data storage and processing are running smoothly. This situation could be related to a local issue or a behavior from the platform" and suggested I may want to give it a few more hours ( since the synchronization was done by the assistant ) before contacting "the platform"'. I waited. No joy.
So, I've been attempting to contact the "platform", the Quickbooks Desktop Connector folks ( A company named "Link" ), as explained by the QB Assistant. I've sent 2 in-browser e-mails under the "Get Support" button for LINK, from the app's Quickbooks app store page (https://apps.shopify.com/quickbooks-desktop-connector), as well as called the phone number shown. The phone number goes to an automated response that tells me the line is no longer in use and to see Shopify's in-browser help agents. The additional e-mail address on that page has been not responded to as of yet either.
I know I'm not the only person who has migration nightmares and hope that someone out there has seen these same or similar circumstance and might have answer. I appreciate any help anyone may be able to provide. In the meantime, the wheel still turns... Thanks!
