"This Instagram business account is already linked to a Commerce account on Shopify"

elemntoph
New Member
1 0 5

I was trying over and over to get approved by Facebook for Instagram Shopping to no avail. They said the domain I provided doesn't allow customers to checkout. I already had the domain verified on Facebook. I already had an approved Commerce account and the Shopify Catalog feed is working normally but I still got rejected so I decided to redo everything.

I disconnected my IG and FB.
I switched back to a personal IG, then reverted to Business and connected my IG to my FB.
Deleted and reinstalled FB App in Shopify.
Had a new Commerce account for review and got approved.

This second setup went smoothly until I tried adding my Instagram in the FB Business Manager. I got this error:

2021_01_21_08_16_39_95_Shopify_Commerce_Account.png

 How do I go about this? I understand this might have been because of the old Commerce account still being connected my IG account but I'd like to move forward and have it over this new Commerce account? Please help! 

Replies 28 (28)
PaalCoffee
Excursionist
10 0 5

Hi @fleur2019,

Just a thought. Some report that they are successful in disconnecting the IG account from FB, and converting it to a personal profile. Then, leaving it for a few days before converting it back to a business account and connecting it to a new business manager account. I don't know, but better than abandoning the account completely if that's the only option left.

fleur2019
Excursionist
17 0 3

Hi @PaalCoffee, apologies for the late reply! I managed to get it to work by disconnecting Instagram and Facebook, deleting the catalogue and then tried again a few days later. All good now, fingers crossed!

Thank you again for replying to my post. Much appreciated.

Kind regards

Unlikelyfarmers
Tourist
7 0 2

Be careful. When I unlinked everything and tried to relink. IG flagged me an an imposter and took away my ads rights. So annoying!!! I am currently paralyzed. 

 

Unlikelyfarmers
Tourist
7 0 2

Shopify. Schedule one for me too. 

 

fleur2019
Excursionist
17 0 3

Ugh, it is such a minefield isn't it! I'm afraid I don't have any help I can offer. I hope it gets resolved soon.

FrustratedGuy
New Member
1 0 0

Has anyone managed to sort this issue? I have been trying to fix it for over 6 months to no avail. I don't know what else I can even try at this stage other than deleting the page and starting again. I have so many good followers that I don't want to do this. 

 

Cheers.

lrigato
New Member
1 0 0

Did anyone solve this issue? Still can't solve it. 

Debandoll
New Member
2 0 1

Hi I disconnecting the IG account from FB, and converted it to a personal profile. I left it for a week and then converted it back to a business account and connected  it to a brand new business manager account and this did the trick. 
Hope that helps  

fleur2019
Excursionist
17 0 3

Sorry for the late reply! I'm afraid it is all a trial and error kinda thing unfortunately. Hope you get it sorted.