"Upload file type is invalid" error when syncing products with tiktok app

standawt
Excursionist
11 0 10

hello, I started setting up my Tiktok seller account and it looks like 41 products got rejected with the same error: Upload file type is invalid. The action on the right hand side says 'view variants' but then when i click on that nothing happens. please help! Any idea what this error means and how i can resolve it?

Replies 25 (25)

jallard6
Visitor
1 0 0

Hi, did you end up finding a solution to this at all?

standawt
Excursionist
11 0 10

not yet

bossgirlsociety
Tourist
5 0 5

Would also love to know if anyone found a solution to this!

Jordyn Witko
Brand + Website Designer
BossGirlsSociety.com
@BossGirlsSociety
standawt
Excursionist
11 0 10

is this a common issue? is it a tiktok or shopify problem?

bossgirlsociety
Tourist
5 0 5

Good question, I couldn't find much info on this issue. I was able to add the products that have this error manually into TikTok Seller Center and they are now active on TikTok. There has to be a better fix though, especially since you have 41 products with the error. Shopify support didn't have a solution, but I reached out to TikTok- I'll let you know if they provide a solution, or if I come across anything other fixes!

Jordyn Witko
Brand + Website Designer
BossGirlsSociety.com
@BossGirlsSociety
DrawDadDraw
Shopify Partner
5 0 3

Came here to search for answers myself. Same happened to me for over 100+ products and was disapproved for same reason. Mostly everything as far as setup was smooth up until that point. 

 

Gonna keep digging online to see what I can find. Such an ambiguous error because it never mentioned anything about that in the setup process. So that's frustrating.

 

Good luck!

Draw from Life!

Shaun @ The DrawDadDraw Store

frogmansretreat
Tourist
8 0 1

I'm having the same solution and I don't want to pay for another 3rd party app to fix this.

standawt
Excursionist
11 0 10

Okay i just found a little hack, it seems the disapproved products are not really disapproved they're just stuck. I tried editing some of the products (any edit works), click save, this will take the product to the 'review' state instead of 'disapproved' and will get approved a minute or two later. So far it's working but I have to do it for all 40 products. Let me know if it works for you!

sohasurfshop
Tourist
7 1 8

editing in shopify or sellers center?  I have 400+ items to fix.

AtomicCactus
Visitor
2 0 4

You'll have to edit them in Shopify to get them approved and synced. I'm so sorry that you have so many products to do this to but making an edit and then saving it does fix this issue. Hopefully it doesn't take you too long!

frogmansretreat
Tourist
8 0 1

When you say edit them in shopify.  What field on the product page am I editing?  product title? Sku? SEO section.  Is it possible to just list a step by step for the group.  Sorry for asking but THANKS if you can.  I'm a bot challenged here.

standawt
Excursionist
11 0 10

editing any field should work.

AtomicCactus
Visitor
2 0 4

For everyone else searching for the answer to this - THIS WORKED. I feel for you if you have hundreds of listings but I was having the same issue and simply adding a space somewhere in my listing and saving it again moved it over to pending and then approved in just a couple minutes. Thanks Standawt

DrawDadDraw
Shopify Partner
5 0 3

Confirming here that editing worked for me as well. Can't say that it was just as simple as editing; but I did discover shortening my Product Titles to less than 70 Characters/10 Keywords did the trick.

 

The next thing I need to figure out is Printful Products with Google Free Ads. Your account gets suspended for Print-On-Demand personalized items apparently. So there is some sort of trick to getting them processed.

 

Re: SEO Product Titles - apparently Google is 70 character limit, Facebook/IG is around 150, and TikTok I couldn't find there's; but keeping them around 50-70 seems to be the sweet spot.

 

Great job and thanks for the reply! Hopefully this works for others.

Draw from Life!

Shaun @ The DrawDadDraw Store
offbeatinsightz
Visitor
1 0 1

Great advice, thank you for your help @standawt 

jessiems
Tourist
7 0 4

I tried this and it did not work. I think it may be because of the multiples variants for my products though. I dont see the option to add 2 variant option to tiktok shop when doing it manually - so just a thought for those of you who also have multiple variants. You may have to list them individually *shivers at the thought of how much work this will take*

ship-n-style
Tourist
7 0 0

This did not work for me either. I have a few variants to each product too. Darn 😞 

 

SelinaS22
Visitor
3 0 0

Did you ever find a solution for products with variants?

ship-n-style
Tourist
7 0 0
Just yesterday I made a duplicate of my product, left everything the same. Put the old one as a draft and the new one as active and it went over to Tiktok just fine about 12 hours later. If I do more than one at a time it gives me the error again. So I dont think this is a solution but maybe a work around for your best-selling items. 
SelinaS22
Visitor
3 0 0

you are awesome! I'll give that a try. I wish we knew what was causing this!

kennedysgarage
Visitor
3 0 0

This also worked for me. I just removed the "." at the end of a paragraph and clicked saved. It synced with no issue.

carpass1122
Visitor
1 0 2

very simple trick i will give to all of you. in shopify go to products inventory, bulk update inventory of your all product by selecting all. then wait tiktok app will synchronize all to approved. 

frogmansretreat
Tourist
8 0 1

For those of us that are a bit challenged - step by step detail is the best way to assist.  I cannot see the "bulk update inventory".  Am I supposed ot go into the Tik Tok shop? Or in the main shopify page where I see all the products?  STEP BY STEP helps please.

bossgirlsociety
Tourist
5 0 5

Hi! 

In Shopify >> Products >> Inventory >> Select all products >> Bulk Edit

Jordyn Witko
Brand + Website Designer
BossGirlsSociety.com
@BossGirlsSociety

Sarah-Unys
Visitor
1 0 0

Hello, guys! I'd like to add here what I tried. It worked well!

Like some people said, the products are not really with some kind of error. It looks like they are just stuck. So, making them go back to the "Reviewing" list should help. To do that, I went to the product on Shopify, unmarked TikTok from the "Publishing" part, and then saved it. After that, I turned it back to normal, marked it, and saved it again. The product went back to the "Reviewing" list and was approved later.

 

I hope it helps someone! 🙂