App reviews, troubleshooting, and recommendations
Hi,
Is anyone else experiencing trouble accessing their Recharge app to make changes to subscriptions and orders? Our customers are also saying they can't login and when asking to get a password reset link, Recharge isn't sending one. I just tried it and nothing was sent out.
We started experiencing problems last Thursday, Dec 5.
- Shopify support already resync'd our account data to see if that works but still isn't working.
- Our user permissions haven't changed and I can access all our other apps except Recharge
- I can't send a Recharge support ticket since I can't access my account and I haven't found a way to contact them through their site - If anyone knows a way to do that without logging in, that'd be much appreciated.
- Our admin owner is out of reach at the moment so I can't get into his account until next week to double check things, however, I'm not sure if any of the settings would effect customer accounts too
Any insight is appreciated, thanks!
Hi @jkjcreative
It sounds like a frustrating situation, and I totally understand how stressful it can be when both your team and your customers are stuck. Here's what you can try to resolve the issue:
If everything else seems fine (permissions, integration, etc.), this could be related to a backend issue on Recharge’s side. It’s critical to contact their support team directly to investigate further.
If you’re still stuck or need more help walking through any of these steps, feel free to let me know. I’ll do my best to guide you through it!
Best regards,
Daisy
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