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Refund not reflecting in Android shop.app

Refund not reflecting in Android shop.app

JontyG
Visitor
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Hi,

I supposedly received a refund from a seller/store via the shop app. I received an email from what appears to be the shopify platform indicating that a refund has been processed, but the refund does not reflect on the order details screen of the app.

 

Should the app show that a refund has been processed? How do I know if the seller has genuinely processed the refund?

 

Thanks,

Jonty

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