Refunding shipping or products with decimal points in the price

Refunding shipping or products with decimal points in the price

ajoyforever
Explorer
64 0 21

When I am creating a refund on the mobile app, and the amount has a decimal point (say, $7.99 shipping), I am not able to enter that exact amount as the numeric pad that pops up (required, can't go back to keyboard mode...) doesn't include a decimal.  So the number shows as $799. If I round to $8, that amount is more than the actual $7.99 shipping and I get an error message. Same issue with product refunds that include decimals. One very laborious workaround I've found is to type the amount in notepad or similar, then copy and paste into the refund box. I don't want to have to keep doing that - too time consuming. Thoughts?

 

Replies 3 (3)

KatiKaia
Tourist
13 0 5

Having the same problem, very strange isnt it? Did you find any help? 

ajoyforever
Explorer
64 0 21

Yes! There's a super tiny decimal point in the lower left corner of the number pad. Completely missed it! 

ajoyforever
Explorer
64 0 21
Yes! I totally missed the teeny tiny decimal point in the lower left
corner. Barely visible.
- Diane