Remove fake notification icon with Shopify Inbox

[joshsclubs]

I recently set up Shopify Inbox on my store (www.joshsclubs.com), and a "fake" notification icon appears when a person visits the site. How do I remove the fake notification icon? (screenshots below)

[tomletham]

me looking for the answer as well.

[joshsclubs]

Yes, what is your solution?

[LizHoang]

Hi @joshsclubs, thanks for your question.

To remove the 1 notification on the Chat icon, please try going to Online Store > Theme > Edit code > look for the file named theme.css, styles.css, or something similar in the Assets folder > Scroll to the bottom of the file and add the following code:

.shopify-chat-notification-badge {
display: none !important;
}

If it does not work with your current Theme, you can try using the app Chatty: Live chat Helpdesk FAQ

I hope it will be helpful to you.

Liz