Solved

Removing code from uninstalled app

JMGlass
Visitor
2 0 0

I recently installed the Rivo app, found it didn't so what I wanted and uninstalled it.

Looking at the mobile version of the site on Google highlighted that code had been left - I've checked the liquid.theme file  - any ideas about where I should look next?

Google highlights this on every page I've checked including product pages and the 404 page.

There's no option to contact the app developer from settings .

 

ba_loy_init.js?v=1705089578:16 Developer friendly loyalty - powered by Rivo.
 
ba_loy_init.js?v=1705089578:16
- Increased repurchase rates
- Increased LTV
- Fully customizable


Hit us up at: https://www.rivo.io/developers
Accepted Solution (1)

TaskHusky
Shopify Expert
111 11 17

This is an accepted solution.

Hey - 

There is a possibility that there is an include file within the theme liquid. These will often be added by apps that haven't updated to theme app extensions. If it is on every page 1) it is within the theme.liquid and you just missed it or 2) the theme app extension is enabled still. 

 

You can contact support for them https://help.rivo.io/en. They do have live chat available. 

Zachary McClung, founder
Your Shopify Store Customized Your Way - 20,000 + Shopify Merchants Served
Clean Size Chart - Reduce Returns & Make More Money

View solution in original post

Replies 2 (2)

TaskHusky
Shopify Expert
111 11 17

This is an accepted solution.

Hey - 

There is a possibility that there is an include file within the theme liquid. These will often be added by apps that haven't updated to theme app extensions. If it is on every page 1) it is within the theme.liquid and you just missed it or 2) the theme app extension is enabled still. 

 

You can contact support for them https://help.rivo.io/en. They do have live chat available. 

Zachary McClung, founder
Your Shopify Store Customized Your Way - 20,000 + Shopify Merchants Served
Clean Size Chart - Reduce Returns & Make More Money
JMGlass
Visitor
2 0 0
Thank you - I’ll chase the app developer

Joy