Returns App that allows shipping cost to be deducted from refund amount?

camwilson
Shopify Partner
6 0 1

Hi,

 

I'm looking for an app that allows customers to pay for their return shipping label but the cost is deducted from the overall amount that is refunded to the customer? 

We have a lot of customers that are buying from overseas and to offer free returns on international orders would be very expensive for us. Therefore we are looking for a way to make it easier for the customer to return their orders without footing the bill for it.   

 

Thank you 

Replies 3 (3)

PageFly-Richard
Shopify Partner
4272 969 1620

Hi @camwilson,

 

I'm Richard - CRO Expert at PageFly Landing Page Builder. Welcome to Shopify Community!

 

Regarding this concern, you could refer to the 2 apps- Return Prime and Aftership Return Center , in which they provide smart return solutions that maximize your customers will shop again such as refund via gift car, discount code, etc

 

For the exact requirement as described, I'd recommend you reach out the support team of these two apps so they can give you the best solutions. 

 

Hope my suggestions will be helpful to you!

 

Best of luck!

Please let me know if it works by giving it a Like or marking it as a solution!


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Daniela-M
Shopify Partner
22 1 51

Hi there @camwilson,

 

WeSupply's Order Tracking Page & Returns app allows customers to generate a return label while the return label cost is deducted from the refunded amount. 

 

Hope this helps!

Install Order Tracking Page & Returns app and NEVER receive ''Where is my order?'' support tickets.

Check WeSupply Labs for full features and get your FREE plan.





camwilson
Shopify Partner
6 0 1

Hi Daniela, 

I must have missed this reply.

Does your app offer printerless returns (QR codes?) for the UK?