App reviews, troubleshooting, and recommendations
We used ReturnGo to automate returns for our Shopify store. When items are returned, we validate the items condition before issuing a full refund to the customer. When the items in a given return are validated, ReturnGo is editing the order and adding the item back, then immediately removing it. See attached screenshot for a copy of an order in which this is happening. the original order was place on Jan 02 and was returned, with our team validating the items returned on Jan 12 to issue the refund.
The item is added back as an "unknown" sale item type with no association to the original product sku or name. It is then removed as the actual item in our inventory. It is a net $0 transaction, but is wreaking havoc on our reporting and integrated systems.
Can anyone help understand why these items are added and removed upon validating our return with ReturnGo?
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