Reviews Not Showing from Judge.me

Habzsauce
Visitor
1 0 0

Hey guys, 


I'm using judge.me reviews. In edit mode it's there but on my live site it isn't showing. 

 

I tried going back to edit mode and moving the reviews to top of the page and it worked - the live site displayed them again. After some time they stopped showing again....

 

So frustrating haha. Anyone have a solution?

Reply 1 (1)

Elias
Shopify Staff
2805 274 490

Hey, @Habzsauce.

 

Thank you for reaching out and posting this question!

 

I understand that you're using Judge.me Product Reviews and you're experiencing an intermittent issue with displaying the reviews. Since Judge.me is a third-party app, then we'd recommend getting help with third-party apps from the app developer. Did you get a chance to contact Judge.me Support about this issue? 

 

If Judge.me Support isn't able to assist you with this issue, then we'll need to access your account in order to resolve this issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chat. Simply visit the Shopify Help Center and login to your account to create a support request.

 

Once you've resolved the issue with Judge.me reviews, I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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