Royal Mail Click & Drop not updating order status

Solved
OliviaMichaelCa
Tourist
7 2 1

Hey guys, 

 

I've connected the Royal Mail Click & Drop app to my store. I put through a real test order which sent the order to Royal Mail as expected. Perfect. However, when printing the label the status in Click & Drop changed to dispatched but this didn't feed Shopify so I have to manually fulfil the order.

 

Not a problem while things are new and orders aren't huge, but does anyone know why the status isn't updating? 

 

I have set "Mark orders as despatched on channel" within Click & Drop.

 

Thanks.

Rosalind.

Accepted Solution (1)

Accepted Solutions
OliviaMichaelCa
Tourist
7 2 1

This is an accepted solution.

Okay, so this was updated after a couple of hours. A little longer than their 30 minutes estimate, but that's okay. As long as I know it works. 

View solution in original post

Reply 1 (1)
OliviaMichaelCa
Tourist
7 2 1

This is an accepted solution.

Okay, so this was updated after a couple of hours. A little longer than their 30 minutes estimate, but that's okay. As long as I know it works. 

View solution in original post