Royal Mail shipping extension

Solved
rosejay
New Member
4 0 1

I have tried to add the Royal Mail Shipping Extension App to my store.  However, I am getting the following error message:

 

'The extension needs a Shopify feature called Carrier Calculated Shipping Rates to be enabled for your store. This comes as part of the Advanced Shopify billing plan, or you can contact Shopify Support and they will add it to your plan either for an additional monthly charge, or if you switch to annual billing.

You can contact Shopify support by email (support@shopify.com) or via their web chat. Once it has been enabled, you will be able to install this extension.

We've automatically uninstalled the extension from your store. Click here to try installing the extension again'

Please can you help me with this? I do not wish to upgrade to the advanced store as it is not suitable for my store. Is it possible to still add the app to my store as it would make shipping considerably better for me.

 

Accepted Solution (1)

Accepted Solutions
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

This is an accepted solution.

Hey, @rosejay

Tira here to help. 

Thank you for your question and for these details. This is helpful!

I see that you’re looking to add an app to your store so that you can ship with Royal Mail. Is that right? If it is, can you confirm that it’s this app from our App Store: Royal Mail Shipping Extension by Developify?

I just wanted to provide some insight. If you’re looking to use a third-party shipping carrier on your store, then you’re receiving this error message because you will need to have carrier calculated shipping added to your store so that you can use the app on your store. Carrier-calculated shipping will allow you to display your own negotiated rates from your shipping carrier. This feature is included with our Advanced plan and annual plans or can be added onto your account for a monthly fee. You can learn more about third-party carrier calculated shipping in our help docs.

If you don’t want to upgrade your subscription plan, you can contact our support team to help you add this feature to your store for a monthly fee.

We will need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)
hacketyapps
Shopify Partner
38 2 4

Unfortunately if you don't upgrade your Shopify plan you won't be able to install the app.

I saw another option that could work for you which appears to be free. World options global

Hope that helps!

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

This is an accepted solution.

Hey, @rosejay

Tira here to help. 

Thank you for your question and for these details. This is helpful!

I see that you’re looking to add an app to your store so that you can ship with Royal Mail. Is that right? If it is, can you confirm that it’s this app from our App Store: Royal Mail Shipping Extension by Developify?

I just wanted to provide some insight. If you’re looking to use a third-party shipping carrier on your store, then you’re receiving this error message because you will need to have carrier calculated shipping added to your store so that you can use the app on your store. Carrier-calculated shipping will allow you to display your own negotiated rates from your shipping carrier. This feature is included with our Advanced plan and annual plans or can be added onto your account for a monthly fee. You can learn more about third-party carrier calculated shipping in our help docs.

If you don’t want to upgrade your subscription plan, you can contact our support team to help you add this feature to your store for a monthly fee.

We will need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog