App reviews, troubleshooting, and recommendations
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Hi,
I'm following the web pixel docs here. Once the app is created, I:
The desired scopes in the shopify.app.toml are:
scopes = "write_pixels,read_customer_events,read_products"
But when I try to mutate the store to install the web pixel, it doesn't work. I get a reply saying that the write_pixel scope is not granted:
{ "data": { "webPixelCreate": null }, "errors": [ { "message": "Access denied for webPixelCreate field. Required access: `write_pixels` access scope. Also: The app requires read_customer_events access scope and user access permission.", "locations": [ { "line": 2, "column": 3 } ], "path": [ "webPixelCreate" ], "extensions": { "code": "ACCESS_DENIED", "documentation": "https://shopify.dev/api/usage/access-scopes", "requiredAccess": "`write_pixels` access scope. Also: The app requires read_customer_events access scope and user access permission." } } ], "extensions": { "cost": { "requestedQueryCost": 10, "actualQueryCost": 10, "throttleStatus": { "maximumAvailable": 1000, "currentlyAvailable": 990, "restoreRate": 50 } } } }
When I use the shopify graphq app to query the scopes, its indeed not there.
Query:
query { appInstallation { accessScopes { handle description } } }
And result:
{ "data": { "appInstallation": { "accessScopes": [ { "handle": "read_content", "description": "Read store content like articles, blogs, comments, pages, and redirects" }, { "handle": "read_products", "description": "Read products, variants, and collections" }, { "handle": "unauthenticated_read_product_listings", "description": "Read product information" }, { "handle": "unauthenticated_read_content", "description": "Read store content like articles, blogs, comments, pages, and redirects" } ] } }, "extensions": { "cost": { "requestedQueryCost": 2, "actualQueryCost": 2, "throttleStatus": { "maximumAvailable": 1000, "currentlyAvailable": 998, "restoreRate": 50 } } } }
It seems that the scopes requested in the app and defined in file are not being granted/requested propertly.
Any ideas?
Thank you!
Hi @yawlerman . After some installs/uninstalls it simply worked. I'm still not sure what happened.
Oh boy, that sounds very reproducible. Well no luck on my side after several install/uninstalls. I'll keep trying. Thanks.
When you are installing the app on the store, that time, in the app installation url, the scopes you request access for should contain "write_pixels,read_customer_events,read_products" scopes
Just want to bubble up: I'm still running into this issue and I'm using the latest shopify CLI as of Oct. 2023
Did you found its actual solution, same problem at my end
Nope. I just sent Partner support an email. Please send them an email as well so we may increase the urgency on their end a bit.
I had similar issue, I tried running on latest CLI latest version, it doesn't worked
but I don't know why version 3.49.0 worked for me.