Scopes not working for web pixel extension app

andrerigon
Shopify Partner
4 0 10

Hi,

 

I'm following the web pixel docs here. Once the app is created, I:

 

  1. Build and deploy the app
  2. Publish the extension
  3. Install the app to my development store. 

The desired scopes in the shopify.app.toml are:

 

 

 

 

 

 

scopes = "write_pixels,read_customer_events,read_products"

 

 

 

 

 

 

But when I try to mutate the store to install the web pixel, it doesn't work. I get a reply saying that the write_pixel scope is not granted:

 

{
  "data": {
    "webPixelCreate": null
  },
  "errors": [
    {
      "message": "Access denied for webPixelCreate field. Required access: `write_pixels` access scope. Also: The app requires read_customer_events access scope and user access permission.",
      "locations": [
        {
          "line": 2,
          "column": 3
        }
      ],
      "path": [
        "webPixelCreate"
      ],
      "extensions": {
        "code": "ACCESS_DENIED",
        "documentation": "https://shopify.dev/api/usage/access-scopes",
        "requiredAccess": "`write_pixels` access scope. Also: The app requires read_customer_events access scope and user access permission."
      }
    }
  ],
  "extensions": {
    "cost": {
      "requestedQueryCost": 10,
      "actualQueryCost": 10,
      "throttleStatus": {
        "maximumAvailable": 1000,
        "currentlyAvailable": 990,
        "restoreRate": 50
      }
    }
  }
}

When I use the shopify graphq app to query the scopes, its indeed not there. 

Query:

 

query {
  appInstallation {
    accessScopes {
      handle
      description
    }
  }
}

And result:

 

{
  "data": {
    "appInstallation": {
      "accessScopes": [
        {
          "handle": "read_content",
          "description": "Read store content like articles, blogs, comments, pages, and redirects"
        },
        {
          "handle": "read_products",
          "description": "Read products, variants, and collections"
        },
        {
          "handle": "unauthenticated_read_product_listings",
          "description": "Read product information"
        },
        {
          "handle": "unauthenticated_read_content",
          "description": "Read store content like articles, blogs, comments, pages, and redirects"
        }
      ]
    }
  },
  "extensions": {
    "cost": {
      "requestedQueryCost": 2,
      "actualQueryCost": 2,
      "throttleStatus": {
        "maximumAvailable": 1000,
        "currentlyAvailable": 998,
        "restoreRate": 50
      }
    }
  }
}

 

It seems that the scopes requested in the app and defined in file are not being granted/requested propertly.

Any ideas?

 

Thank you!

 

 

 

Replies 8 (8)

yawlerman
Shopify Partner
3 0 0

@andrerigon Did you ever figure this out?  I'm experiencing the same issue.

andrerigon
Shopify Partner
4 0 10

Hi @yawlerman . After some installs/uninstalls it simply worked. I'm still not sure what happened. 

yawlerman
Shopify Partner
3 0 0

Oh boy, that sounds very reproducible.  Well no luck on my side after several install/uninstalls.  I'll keep trying. Thanks.

hitanshu88
Shopify Partner
12 1 10

When you are installing the app on the store, that time, in the app installation url, the scopes you request access for should contain "write_pixels,read_customer_events,read_products" scopes

QuarkAnalytics
Shopify Partner
2 0 1

Just want to bubble up: I'm still running into this issue and I'm using the latest shopify CLI as of Oct. 2023

RafayBetalogics
Shopify Partner
4 0 0

Did you found its actual solution, same problem at my end

QuarkAnalytics
Shopify Partner
2 0 1

Nope. I just sent Partner support an email. Please send them an email as well so we may increase the urgency on their end a bit.

Sahood
Shopify Partner
6 0 0

I had similar issue, I tried running on latest CLI latest version, it doesn't worked

but  I don't know why version  3.49.0 worked for me.