Seal Subscription - problem with cart

FitWithOsh
Excursionist
31 0 2

I've been setting up Seal Subscriptions on my store.  I want to have the option to have people pick up a subscription order instead of have it delivered.  However, when I choose pickup, I get a message saying "Your order isn't available for pickup. Enter a shipping address.".  Is there any way to fix this?

Replies 4 (4)
Hilary
Community Moderator
537 77 101

Hi, @FitWithOsh 

Sorry to hear you've been having some troubles with pickup on your store. I'm not familiar with Seal Subscriptions, as it's a third party app, but let's see if we can troubleshoot this here together. I have some questions to gather some more information: 

  • Is pickup already setup for different products on your store, but simply isn't working for your subscription products?
  • If yes, are you using Shopify's pickup feature to offer local pickup to your customers?
  • If not, which app are you using to offer pickup?
  • Do you have multiple locations?

Once I have a little more context, it will be easier to start troubleshooting. Any context you can share about your shipping strategy and current setup will be helpful. If you are using our local pickup feature, I'd recommend reading through our help document Setting up pickup for online orders in full and see if there may be a limitation, or setting you've accidentally missed. 



Hilary | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KlaudiaZapiet
Shopify Partner
10 1 3

Hi there,

Klaudia here from the Zapiet team! I'd like to recommend our app Store Pickup + Delivery!

Many merchants use our app to offer their subscription products for store pickup and delivery as subscriptions do not work with Shopify's local pickup. 

If you are currently in the testing phase and would like to explore our app, I'd like to share with you that we are compatible with Bold Subscriptions and ReCharge. Unfortunately, we are not compatible with Seal Subscriptions. You may also refer to our app compatibility article to see the other apps we are compatible and incompatible with!

Our app comes with a 14-day free trial so I would recommend installing it and testing it out. You may also explore and interact with our widget on our Demo Store
Along with the free trial, we also offer a free 45-minute setup session where a member of our team will help to set up the app and answer any questions you might have.

I hope this helps and if you have any other questions, I would be delighted to answer them! You may also reach out to us on live chat or via email (support@zapiet.com).

Wishing you a wonderful day,

Klaudia
Merchant Success Specialist at Zapiet

FitWithOsh
Excursionist
31 0 2
  • Is pickup already setup for different products on your store, but simply isn't working for your subscription products?

Yes, the single products are working for pickup, but the subscription choice isn't.

  • If yes, are you using Shopify's pickup feature to offer local pickup to your customers?

Yes

  • If not, which app are you using to offer pickup?

 

  • Do you have multiple locations?

Yes,

Hilary
Community Moderator
537 77 101

Thanks for your responses. Thanks to @KlaudiaZapiet 's response, and doing some more digging - I can confirm that it's not currently possible for subscriptions to have local delivery or pickup enabled. We can see this under Known Limitations on our developer help document on Building Subscription Apps

I appreciate your responses and patience while we looked into this. I'll certainly share this feedback with our developers. If there are any changes or updates to the Subscriptions API - You can find it on our changelog and updates page. 

As for workarounds for this scenario, there is a third party article by PayWhirl on how to offer pickup for subscription products that you could try. As @KlaudiaZapiet also mentioned, their app offers this solution, so you could also look into using a third party app to handle your local pickup settings, so that subscriptions can be enabled for local pickup. 

Thanks again for your patience here! 

 

Hilary | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog