Search and Filtering not showing new products

DodgemDesigns
Tourist
4 0 3

I installed the Shopify Search and Discovery app yesterday and added filters for Product Type and Color.  These filters are working fine to show the 24 existing products that I already had on my online store.  But any additional products I added after installing the Search and Discovery app are not appearing in any of the filters or search results on my site.  Does it take a while for new products to appear in the search/filter results?  Is there any way to force a reindexing of the search/filter results?  Any advice would be appreciated.  Thanks.

Replies 24 (24)

bdauphouy
Shopify Partner
6 0 5

Same problem, very strange...

Md_Tariful
Tourist
9 0 4

Having the same issue, it's doing my head in. Also I can only see  "price filter" Default Vendor and Product Type aren't even showing

bdauphouy
Shopify Partner
6 0 5

ahah same thing, I've been at it for 4 hours, I don't understand why

Md_Tariful
Tourist
9 0 4

I tried uninstalling / reinstalling Search and Discovery app to no avail.

bdauphouy
Shopify Partner
6 0 5

what themes are you guys using? personally, I use Colorblock

DodgemDesigns
Tourist
4 0 3

I'm using Refresh theme.  I also tried uninstalling/reinstalling the app and removing/re-adding the color and product type filters to no avail.  Testing it on different PCs/mobile devices, so it's not something with stale site cache.

Md_Tariful
Tourist
9 0 4

Using Dawn V8

bdauphouy
Shopify Partner
6 0 5

ok, that means it's probably not from our theme, there may have been changes made to the filtering app. Do you know if we can find a changelog somewhere?

Md_Tariful
Tourist
9 0 4

Just installed Boost AI Search & Discovery and everything is now working. Definitely seems to be an issue with the Shopify Search & Discovery App. Hope devs can look into this issue asap!

DodgemDesigns
Tourist
4 0 3

Glad that worked for you.  I would prefer not to use a paid app for this.

 

I added a few new collections with automation based on product type, and added those collections to my main menu drop-down, and this is able to correctly see all products that match the chosen product type.  Not really a workaround, but rather an alternate way for customers to navigate my site.  Still need to get search and filtering fixed.

Md_Tariful
Tourist
9 0 4

Same mate. I'm not going to use a paid app. I'll just wait and hopefully see if this gets resolved 🙂 

esaamariamis
New Member
4 0 0

I think I have the same issue. New values (for example, newly added Vendor Names) do not appear. I've tried reinstalling the add-on, but it didn't help

Md_Tariful
Tourist
9 0 4

Yeah we're all in the same boat. What theme and version are you using?

esaamariamis
New Member
4 0 0

I'm using Refresh theme, version 11.0.0. 

Michelf
Visitor
1 0 0

same problem i cannot see any updates I am making to the meta field filters or vendor filters

Ruby023
Tourist
8 0 0

I'm having this problem too, though I don't think it's entirely an issue with new products. Some of my older products also aren't showing in some of my metafield filters where they should be. 

 

*edited to add: I'm using the sense theme.

TheFuzzyFelt
Visitor
2 0 0

It was working fine until mid day yesterday.  Been in the support queue for the past 30 minutes.  

 

bdauphouy
Shopify Partner
6 0 5

Guys, I've got good news.
I contacted support and here's their message:

"So I checked your store and I can see that the search results still don't show anything. In the meantime, I've done some thorough research and found that this problem seems to be affecting a number of other stores. That said, please be aware that our technical team is currently working on a resolution: we're not in a position to provide an estimate of when to anticipate this, but I'll be happy to write again to let you know when this will work again as expected and we can check if the worry is resolved for you :)"

 

TheFuzzyFelt
Visitor
2 0 0

Finally got through to support and got the same message.  Sounds like the issue is affecting product filtering and search results for new products.  Hopefully a resolution is coming soon.

DodgemDesigns
Tourist
4 0 3
I'm starting to see SOME of the new products show up in the filtering
results, but not all. And still no change in search results. So hopefully
the fixes are in progress.
esaamariamis
New Member
4 0 0

I think, in my case, the issue got resolved.

bdauphouy
Shopify Partner
6 0 5

yup, for my part the problem is solved, thanks to their team for their responsiveness

SWPltd
Visitor
2 0 1

Hello,

 

Is anyone having any issues with actually using the filters on the frontend?

When I make a selection from any of the filters showing on the frontend, the product grid does a little refresh but then the selection doesn't stay ticked, nor does my selection show in the product grid. I've been unable to get through to support all morning!

ingrid8
Tourist
7 0 2

Yes!! This is my problem. One day this just happened. I have to go to the search page for searches to appear. On the front end in the header search bar they show up but disappear as I press enyer and it says no matching results. I deleted search and discovery too, but the damage is already done. Did you find fix?