Seeking "returns" app that gives a return window based on day of delivery

Seeking "returns" app that gives a return window based on day of delivery

hstb
Shopify Partner
153 3 84

Looking for a self-serve returns app that will allow returns within a certain window from the date of delivery. Aftership looked good otherwise but that feature is only available on their premium plan.

Replies 4 (4)

JaviExpress
Shopify Partner
183 16 26

Why not Shopify's Self Serve Returns?

 

They have some settings like 'return window'

 

JaviExpress_0-1702451274881.png

 

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hstb
Shopify Partner
153 3 84

It doesn't calculate the return window based on date of delivery only based on date of sale.

JaviExpress
Shopify Partner
183 16 26

How is date of delivery added to the orders? I mean do you have a tracking app that adds this to the order information? Because I don't think there's a 'delivered' status in orders in Shopify: https://help.shopify.com/en/manual/orders/order-status

Customer Accounts Concierge
All-in-One Customer Portal: Profile, Orders, Loyalty, Referral, Wishlist, Custom Forms, Social Login
hstb
Shopify Partner
153 3 84

I don't have a tracking app. Some of the returns apps have it built in and that's what I'm looking for.