Sellify app UCD

[juanmiglesias2]

Hi, I just saw the notice about Sellify. just a couple of notes.
1. I understand the need to penalize the developer, but removing all apps seems severe as the ones that are affected are us, the users, and not all apps were involved in the review fiasco. 
2. regarding UCD; there is not a single recommendation on the list that has side cart functionality, just cart upsells. 
3. UCD is so far the best and most customizable side cart app, already tried two apps and they are the vanilla type with no scripting or styling on top of the basic app (if anyone knows a good one where I can customize 100% the cart, let me know). 
4. giving only 8 business days to change something as important to conversion like the cart, on themes heavily customized to work around these apps, seems extremely short, not to mention the cost we now need to assume. 
5. developing a brand new drawer cart from scratch with the functionality of these apps is highly unrealistic in such amount of time. 

I would like to know if it is possible to extend the ban on apps not involved in the review issue, so we can figure out and do a correct assessment either inhouse or third party, or if anyone know a good app that would let me edit the html/css of the side cart appearance itself and not just presets. 

thanks

[Shane-0]

100% agree, 8 business days notice is a joke...  I would think 30days notice would be a more suitable.  This only hurts the sellers.

So, in 10 days we need to find a suitable replacement, install/customize/test and don't forget manage our store in the mean time.  come on.

[Oli_Slacke]

Agree. It's absurd. The only alternative I have found is iCart Cart Drawer Upsell. 

Not as good, but the only option I can find that has drawer upsells.

[Shane-0]

I am trying that one too, however it slows down my whole site, there admin is looking at it now.

others of interest:

Flying Cart‑ Slide Cart Drawer

Sticky Cart‑ Slide Cart Drawer

Slide Cart ‑Sticky Cart Drawer

[Bhagawati]

Hey try this app I am sure it will fulfill your needs:- https://apps.shopify.com/icart

[TyW]

Hi all, thanks for this feedback - it has been shared with the team.

I want to reiterate that only Sellify apps were removed from the Shopify App Store due violations of the Partner Agreement detailed here.

I understand this requires action on your part so we appreciate your understanding.

[juanmiglesias2]

TyW,
why banning all apps when it was only one individual inside the company and one app affected?. this is really troublesome as the actual UCD app was following the T&C, banning just generates unnecessary stress for both parties. Who made this decision inside shopify, because it doesn't make sense to be honest, either ban the app, or ask to be compliant or at the very minimum solve the issue. 

[stepheng250f]

Hi TyW,

Thank you for the update. I have been a Shopify member for several years now, and I have come across many apps and plugins. Among them, the Sellify UCD app is by far one of the best. As many of us have stated, the replacement apps listed cannot compare to the level of functionality and appeal that the Sellify cart drawer has provided. Beyond this, the support I have received from the developers here is unprecedented. Many times they have solved my problems or made adjustments to their app in a timely manner. In all honesty, I would consider this to be the best plugin on my storefront, and it will substantially impact my business if we loose it.

We completely understand that what has happened goes against strictly outlined codes of conduct and that there must be consequences, but we are asking, if there is anyway, to rethink this decision. This morning, I reached out to their support team to inquire about the charges in question, to which I was informed that the violations had been performed by a sole individual within the company, who has since been terminated from his or her position. As I understand it, they are currently placing an appeal. I do not know any further details than this, but I will say that these circumstances seem forgivable from my point of view. The rules are the rules, and we understand this, but if there is room for an exception, many of us will be beyond grateful.

If there is any further information I can provide to persuade you and/or whoever has the power to override this call, I will do so. I do not mean to undermine the severity of the charges, but I believe that our vote should count for something.

Kind regards,

[nivesh_sellify]

Hi everyone, this is Nivesh here from Sellify.

I first want to thank everyone who has commented in support of us. I want to share with the community about what is going on.

I have just made a post to share with the community what's happening and we are currently trying to appeal this ban. The original post is here: https://community.shopify.com/c/Shopify-Apps/Sellify-Apps-amp-UCD-We-re-in-Discussions-with-Shopify-...

I will also share it below:

Original Announcement of the ban: https://community.shopify.com/c/Shopify-Apps/Sellify-apps-no-longer-available-on-Shopify-details-and...

A community post where several merchants are requesting Shopify to reconsider: https://community.shopify.com/c/Shopify-Apps/Sellify-app-UCD/m-p/848454#

WHAT HAPPENED:

One of our employees who was in a trusted position participated in selling paid reviews, however this was completely outside of our apps and outside of any company resources. They worked with an outside service provider on Fiverr and used their own personal email account.

Our team had no idea about this and only found out unexpectedly when Shopify emailed us saying they were going to delist all our apps. The individual was immediately questioned and had their employment terminated.

Fortunately, they are co-operating with us and have provided the Shopify team with all the evidence from conversations, emails, payments, etc to prove that they acted alone and outside of Sellify Apps. We have shared all of this with the Shopify team and are waiting to hear back from them.

As you can imagine, this has greatly impacted our business. This business is the sole income for most of our employees, so many innocent people will be affected due to this decision, especially during covid-19 which is extra difficult for many of us already, and I don't think it is fair to punish an entire company for the mistake of one employee. Unfortunately Shopify did not reach out to us before any of this to communicate or clarify, so we had absolutely no idea and not even a chance to explain.

We are really hoping Shopify will take into consideration all the evidence we have shared with them, along with the plea from many merchants to revert the ban. As a company, we have always strived to support the merchants and to go above and beyond to serve our customers in order to provide them with the best service possible. We always listen to feedback and improve where ever we can based on feedback from our clients

WHAT'S NEXT?

Many merchants have emailed us letting us know that many of our apps are an essential part of their business and losing these will greatly impact their business.

Regardless of Shopify's decision, we will have solutions so that our clients can continue to use ALL our apps, so please don't worry, the functionalities from all our apps will continue to work and we will provide updates soon so please stay tuned.

The last thing we want is for our merchants to also suffer along with us.

[Jose_Samper]

Hello @TyW 

I was not aware that a collaborator or staff account could post reviews on behalf of a merchant.

I think it would be good to limit review posting to the store owner, in the same way that charge approvals are limited to store owners.

Is this a feedback you could pass to the Shopify App Store team?

Thanks in advance.

[michael-helium]

@Jose_Samper that seems incredibly shortsighted. This is perhaps good for small teams, but not good at all for growing merchants who are trying to delegate responsibility to other team members. In many cases it's not the store owner who is configuring apps so limiting review posting to the store owner is not an ideal solution.

---

@Jose_Samper wrote:

Hello TyW 

I was not aware that a collaborator or staff account could post reviews on behalf of a merchant.

I think it would be good to limit review posting to the store owner, in the same way that charge approvals are limited to store owners.

Is this a feedback you could pass to the Shopify App Store team?

Thanks in advance.

---

[ampman]

Yes I sent a message to a Storetasker I have worked with before about these changes and so I guess if now we, as a company that has paid $8,000 in advance for 3 years of Shopify, can't get someone to finish by the end of the week we just won't have a working store anymore.

Shopify is treating this as if we are annoying cable TV customers that just lost a channel not legitimate businesses

[Shane-0]

Welcome news:

With Sellify’s apps being removed from Shopify, we’re actively working to support merchants through this transition. Based on feedback we’ve received from users of the ULTIMATE Cart Drawer + Upsells app by Sellify, we recognize that you may need more time to find an appropriate replacement. That’s why we’ve extended the app removal and app-deactivation date for this app in particular, to September 30th, 2020.

All other apps by Sellify will be removed and cease to function on Shopify, on September 1st.

Thankyou Shopify for listening to the customer, an extra 30 days is appreciated.

[ampman]

where did you hear this?

[juanmiglesias2]

@ampman it is on the main announcement close after the first paragraph there is an update. 

[Shane-0]

@ampman  I received it in an email from Shopify.

[juanmiglesias2]

HI there, I installed the app but I have a couple of questions, what's your approach to edit the css/html of the actual drawer? I don't see it possible to rearrange the in cart items, for example:
IMG | Tittle     price

IMG| quantity    remove

I went to the installed liquid file but doesn't seem to accept the edits, I guess the script rearranges the layout, anyway to overdrive the actual layout of items, upsells, css style the img field, etc.?
I also don't see the progress bar for promotions, are those available? 

[Aceaces]

Yeah I completely agree with all of the above.

also 8 days notice if pretty much impossible for us to find an alternative and make the customisations we need. Especially since we are already insanely busy (I’m sure like a lot of other shopify merchants currently). I do feel like Shopify have made that decision not thinking very much about the merchants because that puts a lot of strain on us right now.

id definitely like to see UCD stick around.

[joshuaiz]

In my role as a developer through my work I've worked with Nivesh and Sellify closely. Nivesh has been nothing but professional in all of our dealings and has gone above and beyond to help us with some custom implementations. 

As Nivesh stated in his message, Sellify is his business and it defies logic that he would jeopardize it by doing something against the T&C. While Sellify may be responsible for the actions of its employee, that can only apply when that employee is working in their capacity for that company. It seems clear that the offending behavior happened outside that capacity.

That Nivesh and Sellify posted their statement in public bolsters their position as Shopify could easily refute it if it wasn't true. Sellify has taken the correct steps as soon as they became aware of the issue.

Shopify should have a no tolerance policy for paid reviews — everyone agrees with that. However each case is different and should be evaluated in its own context.

I sincerely hope that Shopify considers all of the facts and works with Sellify to resolve this without resorting to a complete ban. 

[ampman]

I only recently found out about this too. I do not have time in the next 8 days to have to replace the app(s) we are using! Which are currently integral to the operation of the site. I will have to get help from a developer and I am already very busy.

This is a really poor decision from Shopify. I paid 3 years in advance for Shopify and I already regret it

[oliverslacke]

I seriously hope Shopify reconsider their decision on this. It will cause irreversible harm to so many businesses that rely on the brilliant apps Sellify has developed.

[ampman]

It seems like they are forgetting who their customer is and it's not a good sign

[SandyJo]

ULTIMATE Cart Drawer team has just sent me an email saying that they have got the alternate solution ready. If you are interested, here's the email content: https://xlloo.mjt.lu/nl2/xlloo/58nrj.html?hl=en

Not to mention that Shopify could have handled it better. They are not a small company and should do what is best for developers and merchants but they behaved like some teenager. And what is this obsession of not replying and banning people from using the platform(including community forum). *dictatorship*

[ampman]

Shopify is the most valuable company in Canada

This was bad decision making with no oversight

Let's hope they put in place policies so it doesn't happen again