Send backorder notifications manually to customers using details already listed in their order

kiah-davey
Visitor
2 0 0

We currently have a third-party ERP managing our inventory that is not integrated with our shopify store, so we don't have access to put our stock inventory on Shopify.

We have a process of sending emails to customers that have an item on their order which we will need to order in. We call this a backorder notification.

Currently we’re using a word document with macros to input data into a template and copy/pasting into an email through the shopify order admin, but this takes A LOT of time if there are a lot of orders.

I want an app with a portal, where I can select items within an order that will auto add the variant details to an email template and then email customers directly at the click of a button saying those particular items are on backorder.

Does anyone know of an app that can help? I can't find one anywhere.

Reply 1 (1)

TelescopesCan
Shopify Partner
41 1 44

We use Arigato Workflow to tag orders with the missing SKUs and send Emails to the customers at the time of order.  We're trying to duplicate this in Shopify Flow but haven't found a way yet.

Cheers